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ComplaintsforGreat Lakes Best One Tire
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Great lakes best one tire had made many recent major car repairs on three different occasions. The first and second occasion were to fix calipers, brake pads, ( drum brakes ) tie rod, rotors, ball joint, right front and left front, right hub and left hub. Costing about $3,500 without labor. I took my car in not even 6 months later due to a lot of excessive noise knocking in the front end rear end squealing extremely hot brake pads and rotors leaking fluid out of the brake drum and other problems that I will provide proof. I take my car back into them after calling at the beginning of July 2021 they explain to me " EVERY PART INSTALLED WITHIN THE LAST YEAR HAD FAILED" OTHER THAN A BALL JOINT I HAD TO REPLACE ON MY THIRD VISIT WHILE THEY REPLACED ALL OF THE WARRANTY PARTS. IT IS NOW 3 MONTHS LATER MY BRAKES ARE SEIZING AGAIN MY CALIPERS AND ROTORS AND BRAKE PADS ARE WARPED AND MY CAR IS UNDRIVABLE DUE TO NEGLIGENCE POOR CRAFTSMANSHIP WORKMANSHIP AND I BELIEVE IN DISHONEST MECHANICS AND WBusiness response
09/13/2021
Hello. The complaint has been resolved because she took it to another repair shop and found out the sound she was hearing was unrelated to any of the work we performed at Great Lakes Best-One Tire and that any work we performed on her car is currently just fine. I trust she will reply in like manner.
Regards,
***** *****
President
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.