ComplaintsforSuperior Auto Mart, LLC

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  4/29/23 I purchased a **** ******** **** from this dealership. During the test drive, the check engine light came on and a warning message that the auxiliary battery needed replaced. I researched quickly to see that it was a cheap and easy fix, but had the salesperson check the car for other error codes. He said there are no current codes or codes in the memory and assured me that he "knows there is nothing wrong with the car". I agreed to purchase. After I fixed the aux. battery, the engine light was still on. I had the codes read again and found a crankshaft position sensor error. I had to take the car to a mechanic to have that replaced. Then, the mechanic found that there were also codes for timing chains and PCV valve. These will be major repairs. I contacted the dealer and the financing company so they are aware of the problems. The dealer called me back and initially offered to provide me with an extended vehicle warranty so the warranty company can cover the repair costs. I asked the dealer if that's how they conduct business by letting the warranty company pay the bill for them clearing out the error codes. He said no and that he was just trying to come to a resolution. I asked him for a refund of my down-payment since that will be roughly the cost of the repairs and he told me No and that I was just being greedy. He then said he was willing to offer me a "few hundred dollars" and if pursue this legally, he will just provide documentation that it was a used car being sold "as-is." I rejected both offers and notified the financing company. If no resolution is provided, I've already notified the dealer that legal actions will be taken. My problem is not so much that there are problems with the car. My complaint is that the vehicle was sold deceptively. By clearing out the codes, NO ONE would have been able to determine that there was a problem with the vehicle. After reading other complaints, this appears to be a pattern for the dealership.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mike the owner of the dealership sold me a bmw 535i for 10,675$. When he sold me the car it was in alright condition until he tried fixing the wheel bearing and front axle. They put on the wrong size front axle causing all the transmission/differential fluid to leak. There’s also major leaks that mike tried to hide at the time of sale. All in all I spent 2300 to have a actual mechanic fix my car. Mike promised me that he would fix the leak at the time of sale but now is ignoring my texts and calls. If I could go back I would stay far Away from any of the cars at this dealership.

  Business response

  06/07/2022

  This car has been sold as is no warranty im not responsible for any damage happened to this car after he checked and test drove it 4 times before he buy it,, i attached the as is documents,, plz let me kniw if u want to provide you with more information my phone number is ###-###-#### thanks

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩