ComplaintsforLifeSong Milestones LLC
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
JMy son passed away July of this year 2022. I ordered a bracelet from Milestones and emailed them I hadn't received my purchase which was taken out my bank account. The Charm bracelet, If love was forever you would still be here. Not absolutely the exact wording. Someone named ***** or ***** emailed me and said she would check the warehouse for my order. I haven't received any other response from anyone. I called a number with a voicemail that you cannot hear. This is sentimental and a hard painful time for me. I just want my bracelet or refund. Sincerely, ******* ***************Business response
10/03/2022
***** and daughter ****** both communicated with her on multiple occasions.
This order was a bracelet that we dropship from a company called *******. Typically we don't have to pay much attention to these orders, because ******* receives the orders when we do and they usually ship them out within 2-4 business days. ******* ordered on August 18. ******* first contacted us on August 25 after business hours. I saw her email on August 26 and realized something was wrong with the order. I replied to her and let her know we are checking in with our warehouse (*******) to see what the issue was. Our team contacted ******* on August 26 to investigate why the order has not shipped yet. They informed us there were two identical listings for the bracelet ******* purchased. We learned that ******* will not process/ship orders if there are duplicate listings. We immediately had our listing team fix the duplicate listing to allow ******* to process the order. We had to create a new order for ******* on our ******* website since the original order was not able to be processed by *******. I contacted ******* again on Monday the 29th, to let her know we figured out what the issue was and that her order would be shipped within a couple days. ******* was able to process the order on August 30 and the order was delivered on September 1. We have attached the tracking information below. We are also attaching screenshots of emails with *******.USPS Tracking for *******'s Order:**********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.