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Complaint Details
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Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We rented a 20'x40' tent for our daughter's high school graduation party on May 30. The man who set it up (**** *****) promised that his tents never collapse when he was setting it up the morning of May 30. Once he left, the wind picked up a bit more and the anchor ropes snapped, causing a total collapse. This is a very big tent which took quite a few of us to get control. Luckily nobody was hurt as the party didn't start yet. We took down the tent and noticed the ropes were completely rotten. When **** picked up the tent, he agreed with my assessment and verbally wanted to issue a refund for the tent ($290 + tax). Since that day, I've called many times without anyone returning my messages. We had multiple broken chairs too (came that way), but I'm not too concerned about the chairs at this point. Are you able to reach out and help?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.