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Complaint Details
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Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
April 10th at 1:45pm I was going through Bill Harris's car wash ******* Laser Wash when the blower ripped my antenna fin cover off the back of the roof of my car as I, and my son were sitting in the car under the dryer. I immediately called the Bill Harris office and made a report as I drove back around and waited as another customer finished their car wash cycle, so I could go in to get my cover. After the other customer finished their wash my son ran in the bay and retrieved my antenna "fin"cover. The whole time I remained on the phone with a employee from Bill Harris, and was relaying everything that we were doing. The cover was not able to be reattached due to the plastic that surrounds the screws and attach the cover to the roof were ripped off in the drying cycle and there was no way to reattach without a new cover and installation. We (my husband and myself) tried numerous times to contact and discuss a resolution, but the Bill Harris office employees kept referring us to their maintenance department. The maintenance employee called and took my statement and said he was "investigating" the incident, but when I suggested to check their cameras because I'm sure it caught both the incident of my cover ripping off, and my son going in to retrieve the cover, but when I mentioned that, he was quick to tell me that the camera wasn't the best quality, but my son went in to retrieve the cover when the wash was not in motion, so I'm positive it picked up him retrieving it off of the floor of the bay. The maintenance employee said he was going to speak to the other employees at the Bill Harris office and discuss getting a new cover, but we never received a call back. When I, or my husband call to discuss our complaint, we are referred to the maintenance employee, who has not called us since the initial report. We have been a monthly member/customer of their "Ultimate"(highest) car wash package for 2 years. We are disappointed in their unprofessionalism and lack of response.Customer response
04/21/2023
[BBB transcription via email]
Hello, I wasn't sure who to contact about a complaint that was resolved. I initially had a complaint with Bill Harris in ******** ***** After the BBB sent my email they contacted me right away to resolve the issue. I just wanted to say, thank you so much for the help!
***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.