Business ProfileforAshland Ohio Pools and Spas, LLC

We had a BRAND NEW pool June 2022, installed by them! We notice in our Dolphin cleaner little bits of the liner. This summer (after 1 yr old), our liner has faded terribly. We contacted them, and they told us (after the manufacturer of the liner said it was not covered due to improper chemical balance). Our water has been tested (with the test strips) and been ok. We have done everything. They totally blew us off! We went to ****** ***** and they took their time to tell us that we had our water at very good levels. They have been unprofessional by not standing behind their product! BUYER BEWARE!!!

We are very sorry that Mr. * ***************** felt "blown off ". They made us aware this year of the particles in their dolphin cleaner and I contacted the manufacturer via our distributor the same day that they sent pictures of the faded area. I warned them as soon as they told us about the fading that I have no records of any water testing on their pool and that the manufacturer would probably blame water chemistry on the state of fading on their liner. The manufacturer and supplier immediately stated the same day that without water chemistry records- They would not warranty anything for the liner fading. Had the ******* ever brought us a water sample - we also would have "taken our time" to read them their results. We have however "taken the time" to extensively research lifts and spa lifts for the gerwigs including calling the companies that make them to ensure it was exactly what they wanted and needed for their handicapped children to then have no follow up on that. We have made a handful of unbilled house calls to their location to fix little things and drop things off. We are a small business that provides GREAT customer service and I'm so sad that these customers can get on here and just badmouth our company when they are actually disappointed in the quality of a liner that they take no responsibility for possibly messing up by not making sure their salt levels and other chemistry was balanced by pool professionals. We valued ******* as customers and are very saddened by this report and the loss of this consumer relationship. We sell and install swimming pools and test water and sell chemicals- we do not have enough staff to ensure hundreds of our customers' water levels are balanced, this is the responsibility of the homeowner- much like changing the oil in your car to maintain its best working results. We wish the ******* well and appreciate their business.