Business ProfileforCleveland Dental Institute LLC

May 7th, 2024 I had a root canal done at this establishment. I was referred to this facility for a local office. This facility is over an hour away from me. he work was partially done and was told that I needed to get pre-auth for the crowns and they would schedule me for finishing the root canal and crown when the preauth came in. The pre-auth was approved on May 9th by Delta Dental. . I been scheduled for May 23rd, June 3rd, June 14th, and June 25th to finish the root canal which have all been canceled by the institute. Each time I was told about the cancellation until the day prior when I called to confirm the appointment. The last time I was spoke with someone at the main office and not the call center and was told that the call center doesn't have the Specialist schedule and that why it been rescheduled several times. I called today 6/24/2024 to confirm my appointment that I made with the main office that has the specialty schedule and I am not on the schedule. I asked to speak with the main office and she said she could not. I asked for a supervisor and she said she could not get me to a supervisor. She placed me on hold and came back and told me the reason I had been rescheduled so many times is that my pre-auth wasn't finalized. I told her it had and she told me she would have someone else call me back. I have been on the phone with this company for almost 2 months. I can't get my root canal finished somewhere else because it is a liability(I called several other dentists who told me I had to finish with the original company). I have had a hole in my tooth since May 7th, I can't eat on that side of my mouth, I can't chew gum or anything stick. This has been a nightmare. I paid for this service that isn't finished. I have been pushed around and I feel helpless because I can't go anywhere else. I want to get the service that I paid for done.