Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Liberty Ford Aurora has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLiberty Ford Aurora

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    900 N Aurora Rd, Aurora, OH 44202
    BBB File Opened:
    11/2/2022
    Years in Business:
    6
    Business Started:
    1/26/2018
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Patrick O'Hara, Compliance Officer
    Contact Information

    Principal

    • Mr. Patrick O'Hara, Compliance Officer

    Customer Contact

    • Mr. Patrick O'Hara, Compliance Officer

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dawn S

    1 star

    01/27/2024

    They don’t inspect their used cars.They lie a lot.Worst customer service experience of my life!They have an as is clause to ensure they are covered when you realize the car you purchased is a lemon.Their communication is awful & after multiple issues- they refused to EVER let me speak to the GM.I’ve spoken to 15-20 to try resolve issues.To sum it up, I purchased a used suv & was told they would never sell a suv that wasn’t fully inspected.Lies.I get the car home & soon realize there’s an air leak.It takes wks to get in & they are fighting w/ me if they will cover repairs.Service agreed it was bad & sales didn’t want cover it.I tell them the heat is broken too.They “fix” the car, I leave & during my drive have to turn around bc it isn’t fixed.I drive w/ them to ensure they hear the leak.They can’t figure it out so I leave w/ a rental.This non-communication & fighting between service & sales continues & they keep my vehicle 4 wks, but the work was only done after 10+ calls.They say the heat’s fine.So they tell me it’s fixed & needed a new window.I go there & drive it home.As I’m driving I hear the air leak & the heat is broke!I call back & get put on speaker phone w/ service.They tell me they didn’t test drive it!After arguing, they determine I’m right & the heat doesn’t work.Heater core is fixed.My partner gets involved @ this point bc it’s pure ridiculousness.He goes & test drives the suv w/ service & guess what?!There’s an air leak in the windshield!So then the windshield needs to be resealed-I go in to test drive it, the heat works better & I hear the air leak in the back, but I’m exhausted from this.I take the suv home only to realize they didn’t property seal the replaced window!I’d say this is call 80 & they simply don’t care.In total-they had my car 5-6 wks.They are rude.I asked that they reseal the window & no call back.I even suggested they buy it back & they said for $8500 loss.I have contacted Ford & they filed a complaint & suggested obtaining a lawyer.

    Local BBB

    BBB of Akron

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.