ComplaintsforGanley Chrysler Dodge Jeep Ram Of Aurora
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was in an accident at the end of July. I took it to this body shop for repairs. Quoted 80 hours of repairs or about 6 weeks. Was sent an email on Aug 16th saying the current ETA was for end of next week. Have been told every week since that my car will be done by end of next week. My insurance was told they would be done with repairs beginning of this week. Today they informed me it will still be a few weeks because they are still trying to finish painting it (they have been painting it for over 3 weeks now). In total, the repair time has stretched to 8 weeks as of right now, but according to them it won’t be done until we are past the 10 week mark. Their explanation is that they have a lot of cars and can only paint so much which isn’t an excuse for making misleading ETAs to both me and my insurance. It’s been so long that I am now having to rent a car that costs me $40 a day to rent which I cannot afford to pay for weeks on end. I would like help getting this resolved as soon as possible, and I would like them to cover some of my renting expenses due to their false promises costing me money and time.Business response
09/20/2023
Mr. ************'s insurance company reviewed his vehicle on 8-8 at 4pm. The estimate, excluding suspension damage was 106.2 hours or approximately 27 working days. The working days estimate puts the job out till 9-19. We received the last of his parts on 8-14 and are doing what we can to get the work completed in a timely fashion. Mr. ************ is welcome to reach out to me directly if he's unsatisfied with our Collision Center Manager's answers.
Thanks,** ******
General Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.