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ComplaintsforONYX Health Club Avon Lake
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Jason has been very friendly. But we had an issue prior to him taking over with past management lying to us about fees and pricing. The issue never was resolved but my son loves the gym so we thought maybe we would renew. I found a cyber sale on the website (I can send a screenshot) asked him if he knew my sons end date because he should at least have one month free because he referred three people to the gym. I never got that information and I was going to see if he can renew the membership under this deal but I needed to know the date because I can’t do it online because it would start now but my membership still should continue before the new activation date. He said he got a hold of management after I contacted him again but they weren’t allowing us to use the deal because it was a mistake on their end it shouldn’t have been live. But had I not brought it to their attention they never would have known about it and they’re refusing to honor what was in black-and-white on their website and I still have the information on my phone. No one even had the decency to get back to me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.