ComplaintsforPompeii's Plumbing, Sewer & Drain

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 04/26/2023, Dennis *****, the plumber from Pompeii's Plumbing.Sewer.Drain (33751 Lear Industrial Pkwy., Avon, OH 44011) issued Invoice No. ****** to me with the following Diagnosis/Solution: "Toilet is leaking from the base of toilet when flushed. Toilet needs to be removed and wax ring needs to be replaced. Once toilet is removed will inspect toilet flange to insure flange is i good shape. If toilet flange needs replace it will be at an additional charge. Customer has new customer supplied kitchen faucet that they would like installed." The following line items appear on this invoice: Pull And Reset Toilet P35_TRR_625................................................................310.98 Owner Supplied Standard Kit Faucet Install D05_CSM_090...................348.83 Toilet Flange Replacement P35_TRR_505....................................................400.64 This totalled $1,060.45. Mr. ***** then proceeded to enter $200.00 in a block called "USA Savings On This Invoice", making the total billed to my credit card $860.45. Mr. ***** installed the new kitchen faucet first, which took about 25 minutes. I have no problem with this part of the service provided. He then returned to the basement toilet and began the work of pulling and resetting the toilet to replace the wax ring. This job was also completed satisfactorily, and there is no more water leaking from the base of the toilet. However, after Mr. ***** departed, I saw that there was water now dripping from the bolts that hold the toilet tank to the bowl, which was not happening prior to Mr. ***** replacing the wax ring. I contacted the company and spoke with Michelle (receptionist?) on both May 4th and May 10th. Please see the attached email chain for the response I received from Pompeii's. I would like the toilet repaired so that it does not leak. And since the problem was caused by the plumber, I feel it should be corrected at no further cost to me.

  Business response

  06/29/2023

  Pompeii's has reviewed this complaint and have since contacted and spoke with **** on this concern. Pompeii's has placed **** on our service schedule July 5th, 2023 to return to make this repair at no cost to ****.

  Thank You,

  Stephen ****** / Pompeii's Custom Plumbing

  Vice President

  Customer response

  07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** * ****
  
  
  

• Initial Complaint

  12/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hired because of good reviews on bbb, however company completely disregarded agreement upon what was expected to be done by skipping important steps of professional work. Had company come out 2/24/2021 for estimate, with email confirmation of estimate and work to be preformed. Work was to be preformed once a date was available for availability. Which was on 04/02/2021 While doing work I asked for copies of permits for insurance purposes, they stated due to COVID-19 it doesn’t have to be posted in window. After doing an extensive research that was a lie and no permits were pulled, after calling and asking I was told I’d hear back from company, company failed To reach back after multiple attempts, also was told a 1-2 year warranty of work would be included with work still haven’t received any proof of warranty.

  Business response

  12/10/2021

  I have attached a copy of the form from City of Cleveland regarding the plumbing permit being pulled as of today and a updated invoice from the job providing the warranty data. We hope this clears up this matter and will work with city of Cleveland should they require any additional data.

  Thank You,

  Pompeii's Custom Plumbing Inc

  ************

  Customer response

  12/10/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  

  this document uploaded to center does no include details of job Description of what was performed, nor dates of work to be performed, nor proof of inspection of approval , also doesn’t provide details of company that provided work, still haven’t provided proof of warranty 
  Regards,
  
  ****** ******
  
  
  
  
   

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