ComplaintsforRTS Property Services
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid RTS Property Service $14,000 I filed a claim with ********** I believe the claim number is ******-go the claims adjuster's name was ***** ****** and his boss's name is ****** * * * * * they laid shingles on a flat carport roof that run from the side of the house all the way to the back they used old parts that were already on my roof instead of new material they used roofing nails and a lot of the areas instead of cap nails I don't even know if they used weather guard under the shingle the flashing is not level and not put up right they were pounding Nails on my garage so hard that the lights fell and shattered everywhere in my gurage they damaged my flowers throwing shingles off the roof and nails I got flat tires and two of my cars and my lawn mower the man that was up there doing the roof most of the time was drinking when I approached **** ******** about how I feel it looks and the job that he's doing isn't right he wouldn't listen to me he gave me a hard time he wouldn't come out and fix the leak in the garage he says if I give him $200 he might fix it that there's nothing wrong with it he didn't even finish the job he handed me two parts that goes on front of the carport and told me to put it up I hope to get my money refunded so I can hire another roofer to do the job right and fix their mess and fix the garage all the black mold the drop ceiling that's collapsed which happened a week after they were finished I'm still picking Nails up in my yard they didn't secure flashing around the chimney or tar around the house they took the ******* satellite down and they're not supposed to touch it there supposed to call ******* to come out and have them take the satellite down and then when there done they will putvit back up I had to payt ****** ** $100 to put it back up he wasn't going to pay for it out of his pocket he had no right touching the satellite ******* told him that I have pictures but I can't download them it's not allowing me toBusiness response
02/02/2024
[BBB Transcription via Phone]
The matter has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.