Customer ReviewsforChristian Healthcare Ministries, Inc.

I left a poor review earlier but after reading the fine print and the agreement I can see that they are just following the policies.I couldnt find a way to remove the original complaint so hopefully BBB takes care of it after seeing this favorable review

Hello ****,We appreciate that you took the time to understand CHM's Guidelines and the way we operate.We care about your thoughts and opinions, and we would encourage you to fill out our feedback survey so we can better know how to best serve you. You can find that survey here: CHMinistries.org/blog/how-are-we-doing Blessings,CHM Staff

I joined this year. It was a huge leap of faith for me but I had to stop funding our current healthcare system. I chose CHM because of the reviews. 2 months after becoming a member I felt very odd and was shaking. Went to the ** and had a seizure for unknown reasons. I was a member for only 2 months and faced a mountain of bills. I just received a check for a majority of the costs I incurred. I am very impressed and look forward to sharing other members bills. CHM is the real deal in my situation.

Hello ****,Thank you for sharing your positive CHM experience! It's an honor to serve you as you, in turn, serve your fellow brothers and sisters in ******. God bless you,CHM Staff

They are an amazing group! Kind , considerate, helpful, very thoughtful, when I had my heart surgery in 2022 they were there to help us, and to encourage us all the way. When I received my overwhelming bill they were there to calm my fears and they reduced my bill incredibly. Thank you CHM. God has truly blessed us with you. We continue to support and pray for all everyday.

Hello *****,Thank you so much for sharing your kind words about your experience at CHM! We're grateful for the opportunity to support you during your heart surgery, and we appreciate your continued prayers for the ministry and everyone in it.Blessings,CHM Staff

Christian Healthcare Ministries has been amazing to work with and a godsend for my wife's cancer treatment. Once you understand how the system works it's amazing. They have shared all our bills that we have submitted. From imaging to surgery to chemo and aftercare. All of it shared. All we do is put our bills on a $50 or $100 a month payment and 100 or so days later we get the bill payments sent to us. More importantly not once have we had to wait on medical treatment due to insurance approval or have we had to compromise treatment just to save some big insurance company money. We have friends that have had to wait week for treatment or be turned down because someone decided it was not worth the price.You do have to spend time collecting charges and submitting the bills but that amount of time spent is well worth the coverage that has been provided to us.My son has had 2 Knee surgeries and my wife is going through breast cancer. I personally dont know what we would have done if not for the monetary responsibly that CHM has provided. Thank you Christian Healthcare and you have our business for life

Hello ****,Thank you for your kind words. We're so grateful for the opportunity to serve you and your family during their health issues, and we appreciate your desire to understand and explain how CHM operates. We do what we do to serve members going through big medical eventsmembers like you. It's an honor to serve you as you serve your fellow brothers and sisters in ******.Blessings,CHM Staff

We despise this theiving company. They made excuses every step of the way for every claim we tried to file. They happily took our payments every month and, NOT ONCE, from several attempted legitimite claims, did they reimburse us a single dime. Year after year they increased prices and deductables and they gave us NOTHING. We didn't even get the peace of mind of being insured because we were never confident they would actually pay us anything. If I could rate CHM negative stars I'd go to the **** They weren't good on any level and I can't beleive how much money they got from us before I finally cancelled this pathetic excuse of a service. I will absolutely deter anyone I know from dealing with them if asked. I'll have to try hard to not be vengeful and vocal about my disdain for them. They disgust me with all their "Christian" talk with nothing but greed and love of money that I've witnessed. I hope they fail and that the decision makers actually responsible for all their theft enjoy their corruptable possessions. The only blesssing we've received from interacting with this company was that we are finally done with them!

Hello ******, We're sorry you've been dissatisfied with your experience at CHM.I reviewed your membership, and I see that you submitted one bill last year, and we were unable to process it because we needed a Medical Release Form consented and signed by you, the patient. We sent you two different requests for this form. You say you submitted multiple incidents, but we have no record of any additional submissions; we only the one bill, and we would've happily processed and shared out eligible charges had we received the form we needed. We wish you well moving forward,CHM Staff

Last year I had to have 3 heart caths which involved 2 hospital overnight stays and 5 stents put in. The initial communication was a little slow and cumbersome and I think CHC covered all of the expense except for my individual responsibility payment. (The only complaint I have is that they didn't explain which bills/services they were covering when they sent me reimbursement). They are still working on negotiating the last hospital bill but they send me an email several times a month letting me know they are still working on it and they will cover the final amount due however it is resolved with the hospital. I cannot say enough good things about CHC. Read the guidelines and make sure you understand what is covered and is not covered before you sign up and you won't have any problems.

Hello *****,Thank you for sharing your positive CHM experience! We're so grateful for the opportunity to support you through your heart condition. It's an honor to serve you while you serve your brothers and sisters in ******.Blessings,CHM Staff

I have mixed opinions of this company!!! I remain neutral

Hello ****,Thank you for the opportunity to respond. We'd love to hear your perspective on what you think is going well and what we could be doing better. Would you be willing to fill out our feedback survey so we can learn how to better serve you? The survey can be found here: **************************************.Thank you,CHM Staff

As I read through these reviews, I see that when Christian HealthCare Ministries responds, they accept no responsibility. I have been extremely frustrated with CHM. Something changed in the past 1 1/2 years as to how things are handled. We are waiting for reimbursement and they have had our paperwork for many months. It takes them months to get through it. We chased down every provider asking for cash discounts, BEFORE we submitted the paperwork. We went through the school insurance and submitted all the paperwork BEFORE we were asked. We are getting requests for paperwork that was already sent in, and in some cases, also uploaded to their system. This is continuing to hold up the process for a reimbursement. We have spent so much time on the phone. For some of their requests, we had no idea there was a request. How would we know to continue to check the portal to see if there was yet another request? It has become ridiculous the past 1 1/2 years. Still waiting on reimbursement. There has to be a better way, but does CHM think so or will they shift the blame once again to the customer and continue on with their frustrating processes as they ask for forms they have had in their possession for months?

Hello ******,We're sorry to hear you've been dissatisfied with your experience. I reviewed your membership, and I can confirm a reimbursement check was issued last week (March 12). It should be arriving shortly. We're sorry you've had a frustrating experience with our sharing process. We've had higher than usual sharing times since the new year, and we are working on reducing it. We apologize for any stress you've experienced as a result. We would also like more information on the issues you've experienced when submitting your medical bills and receiving requests for more information. Please fill out our feedback survey on our website so we can review the issues you experienced (CHMinistries.org/blog/how-are-we-doing)we want to know how we can better serve you. If you have any questions about your reimbursement check or anything else, you can reach us at **************.Blessings,CHM Staff

"Christian" Healthcare Ministries are some of the most unhelpful people I've ever interacted with. They send records requests to providers, but they don't notify you that they have done so. In fact, they don't tell you ANYTHING unless you call and ask. If you don't call and ask, and they don't hear back from your medical provider, they will automatically ignore the bill pay request. These people are unbelievably bad at what they do. Stay as far away from them as possible.

Hello, We're sorry for frustrations you've experienced in regard to our request for your medical records, and we appreciate the opportunity to respond. When we request medical records from a member's provider, we send both a letter to the provider and a letter to the member, informing them of the request we're making. If we don't hear from either the member or the provider after a few months, we will automatically close the incident. However, we will happily re-open the incident, review the records, and authorize medical bills according to the CHM Guidelines should the member or provider respond to our request. We hope this speaks to your concerns, and we look forward to processing your medical bills in accordance with our CHM Guidelines once we have the information we need to move forward. Blessings, CHM Staff

I am so thankful for Christian Healthcare Ministries. I have been in ministry and a small business owner most of my life. "Traditional" health insurance plans have been out of reach, much too expensive. Not to mention trying to find "in-network providers" that understand my complex medical history. Since joining CHM a burden of worry & frustration has been lifted. I can see the doctors & healthcare professionals that best suit me & my needs. I know my monthly contribution to CHM is truly helping others' needs, not just paying for billing & filing department employees. (Nothing against those employees but the paperwork & bureaucracy of insurance are unnecessary.) I ended up in the hospital in early 2022, totally unexpected. Because I was in control of my own medical bills & not automatically running everything through insurance I was able to get significant discounts from the hospital. CHM helped me pay off the rest of the bills which wound up being less than $500. I cant imagine what my out of pocket would have been with insurance, probably double what I ended up paying.

Hello *****, Thank you so much for your kind words. It's you, CHM members, who make what we do possible. We're honored for the opportunity to have served you during your medical need, and we're grateful for your desire to, in turn, serve your brothers and sisters in Christ. Blessings, CHM Staff