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Find a Location

Quest Diagnostics-Barterton has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Quest Diagnostics-Barterton

      165 5th St SE Ste A Barberton, OH 44203-9001

    • Quest Diagnostics-Barterton

      226 West Ave Tallmadge, OH 44278-2110

    • Quest Diagnostics-Barterton

      3838 Massillon Rd Ste 310 Summa Center of Green Uniontown, OH 44685-6213

    • Quest Diagnostics-Barterton

      1835 Franks Parkway Summa Center Heritage Crossing Uniontown, OH 44685

    • Quest Diagnostics-Barterton

      708 E Waterloo Rd Akron, OH 44301

    Business ProfileforQuest Diagnostics-Barterton

    Medical Testing
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Quest Diagnostics-Barterton has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Quest Diagnostics-Barterton

        165 5th St SE Ste A Barberton, OH 44203-9001

      • Quest Diagnostics-Barterton

        226 West Ave Tallmadge, OH 44278-2110

      • Quest Diagnostics-Barterton

        3838 Massillon Rd Ste 310 Summa Center of Green Uniontown, OH 44685-6213

      • Quest Diagnostics-Barterton

        1835 Franks Parkway Summa Center Heritage Crossing Uniontown, OH 44685

      • Quest Diagnostics-Barterton

        708 E Waterloo Rd Akron, OH 44301

      Location of This Business
      165 5th St SE Ste A, Barberton, OH 44203-9001
      BBB File Opened:
      9/27/2004
      Years in Business:
      109
      Business Started:
      1/1/1915
      Business Started Locally:
      1/1/1915
      Alternate Business Name
      • LabCare PLUS
      Business Management
      • Mr. Richard Adams, Administrative Director
      Contact Information

      Principal

      • Mr. Richard Adams, Administrative Director
      Additional Contact Information

      Fax Numbers

      • (330) 745-3974
        Primary Fax
      • (330) 864-7930
        Other Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/20/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Labcare PLUS sent a bill to collections. I have no idea where this bill came from. I have multiple accounts and receipts of me paying Labcare plus ***** (which is the amount that was sent to collections). I do not have a bill for the date they are saying in April though. Nothing was sent to me in the mail from Labcare and then I get something from collections. I have never in my life missed a payment or had something sent to collections, my credit is also over 800 so I am not sure how this happened. This is NOT the first time I have been penalized due to Labcare's incompetence. Last year there was a whole fiasco with my insurance company because Labcare billed them twice for the same service. Labcare has also sent bills to an old address of mine despite me calling them and changing my address.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julie W

      1 star

      07/14/2023

      I paid a bill to Labcare Plus back in May 2022 that was submitted or coded incorrectly by my doctor. After I paid, my doctor REsubmitted with he correct preventative code. Labcare never refunded what I paid of $147. I called in January, 2023 and was told by **** that she could see where I had a credit, but didn't know when I would receive it. I have been trying several times to call, left several voicemail messages with no return call. I just now called Quest who bought Labcare, and was told this time, that they have no record of anything from May 2022 for me. The ticket number on my bill is ********.

      Local BBB

      BBB of Akron

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