Business ProfileforHolman Motors, Inc.

BUYER BEWARE! They don't care about your safety!After going through posted reviews here, its obvious they aren't concerned about anything but glowing reviews since they never respond to any that aren't. Having said that I will make sure to get the attn of as many people as possible by also publishing this review on the BBB site and ****. I bought the camper around the first of Nov 2023. I waited this long to make sure I had everything covered on the problems.Before I could pick up my camper, they had to do a safety check and check working order of everything else. Don't think they have any idea what that actually involves and not even convinced they did it despite asking for a third day to do it, in the service managers words, "I want to check it over good without being rushed."When I went to pick it up, the propane regulator was leaking and reeked of propane. Since the tanks were empty when I looked at the camper, I wasn't able to check working order of anything. Once I got back home and started checking things, found the fridge not working on propane. Had to make another trip back there, (90 miles) which they did fix and informed me they performed a propane system pressure test which told me they hadn't done that before I picked it up the first time as they would have found the leaking regulator. The propane tanks were both outdated and needed recertified before filling. Obviously, the dealer wasn't concerned about this detail when their team filled them at the dealership. Last I knew there was a law keeping dealers from filling outdated tanks.Bad relief valve in the hot water heater. The weld on the right rear spring hanger to frame weld was broke which could be dangerous and cause an accident. The propane tank holder had small heads that were almost to pull through which could have allowed the propane tanks to fall off the front while traveling which would be a disaster and dangerous. These people are obviously not concerned about anyone's safety!

We are writing in response to your recent communication regarding your purchase experience with Holman Motors. Firstly, we would like to express our sincere apologies for the inconvenience and dissatisfaction you have experienced with your used **** ******** Travel Trailer. As a reputable company, we take customer feedback very seriously, and we are committed to resolving this matter to your satisfaction. We understand that you have encountered issues with the LP system and the refrigerator not functioning properly on gas, only on electric. Please know that this falls short of the standards we strive to maintain, and we sincerely regret any inconvenience this may have caused you. Upon reviewing your case, we acknowledge that there were lapses in our inspection process, and we take full responsibility for this oversight. It is our policy to ensure that all pre-owned vehicles undergo rigorous inspections to identify and address any potential issues before they reach our customers. Regrettably, in this instance, our procedures were not followed as they should have been. Once again, we apologize for any frustration or inconvenience this situation has caused you. Your satisfaction is of the utmost importance to us, and we appreciate the opportunity to make this right. We look forward to resolving this matter to your satisfaction and restoring your confidence in our company. Sincerely Luke H***** Fixed Operations Manager

To repair the broken weld, replace the hot water heater relief valve, replace the propane tanks and properly secure the propane tank bracket came to $390 not including the $40 in gas making the return trip to the dealer that didnt check that everything was actually working and safe to make a trip with