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Business ProfileforDigital Forensics Corp.
Current Alerts For This Business
On May 16, 2018, the company responded to BBB's letter. The company acknowledged mismanaged and poorly trained employees in their sales and customer service departments. Furthermore, the company claims to have removed or reassigned these staff in an effort to shed these complaint concerns.
In December 2018, BBB reviewed complaints received by BBB since communicating with the company. BBB continues to see a pattern of complaints alleging slow or no response to calls and/or emails made to the company. allegations of missed deadlines when information will be provided by the company and misrepresentation of information that can be provided by the company if the consumer pays additional fees to move to phase 2.
On February 17, 2021, BBB staff spoke at length to representatives of Digital Forensics. Digital Forensics explained the many steps they are taking to ensure that they communicate in a timely matter with their consumers.
In April 2021, BBB staff reviewed recent complaints received by BBB. The complaints continue to show concerns with Phase 1 to Phase 2 misrepresentations, slow response to phone calls and email and delays in providing promised information by Digital Forensics.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 4400 Renaissance Pkwy, Warrensville Heights, OH 44128-5794
- BBB File Opened:
- 8/5/2016
- Years in Business:
- 14
- Business Started:
- 8/31/2009
- Business Incorporated:
- 8/31/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Cyber Blackmail 911
- Digital Investigations Corp.
- Digital Forensics Corporation LLC
- Business Management
- Mr. Dmitry Belkin
- Contact Information
Principal
- Mr. Dmitry Belkin
- Additional Contact Information
Phone Numbers
- (844) 233-9889Other Phone
Email Addresses
- Technical Support
- Customer Service
Website Addresses
- (844) 233-9889
Customer Complaints
80 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
47 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Carmen P
05/31/2024
Digital Forensics Corp. Response
06/03/2024
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