Business ProfileforINFINITI of Beachwood

Work that was unauthorized was performed and I was charged inappropriately as a result. The dealer claims I was contacted before work was performed but that is blatantly untrue as I have the time stamped charges showing they were sent at 1:02 PM after bringing the car in at 8:30 AM and then I was called (also time stamped photo) at 1:21 PM to tell me to pick up the car as all service was completed. I specifically asked for a tire rotation and an oil and oil filter change. I asked the dealer to check my HVAC as it was recently (within the last 6 months) replaced and was blowing hot. The attendant asked if I wanted the windshield wipers replaced and I stated I wanted them checked to ascertain if they were smearing or wiping clean and to contact me if the wipers were smearing and I would decide at that point what to do. I was not contacted but the wipers were replaced at a cost of $69.95 which I would not have agreed to as I already had a replacement set at home that I would replace. The HVAC I was told when I picked up the car was low on FreeOn although there was no leak but I was charged $95 to add Free On which I would have added at a nearby auto service store I utilize for $49. I did not authorize the Fee On by the dealer simply to ascertain why the new HVAC they replaced previously was bowing hot air. The dealer also went ahead and replaced a MicroFilter which was never discussed with me for an additional $87.50. Of course labor was extra. The dealer failed to indicate they charged 3% extra for use of a credit card so I paid by check. All told my bill was for $768.67 when it should have been at least $252.45 plus the associated labor less. When I complained to Alex Prats the GM on site, he told me I was lucky my bill wasn't higher. I then indicated I would not be buying my 4th Infiniti from their dealership as I had been a loyal Infiniti customer for over 15 years. Upon stating that, Mr Prats said "then I have no reason to help you." Awful customer service