ComplaintsforWright-Patt Credit Union, Inc.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want to file a complaint against Wright Patt Credit Union for continually allowing fraudulent activity to occur on my accounts. I have had to receive numerous new debit cards which create a hardship on my finances & way of life. Around December 2023 I received text messages claiming to be Wright Patt about fraudulent activity but it was a scam. Just today, I received phone calls from someone claiming to be with Visa/Wright Patt wanting to verify the debit card I will be receiving. This was also a scam because I called Wright Patt asking if this was legit. The person I spoke to said it was not. I have asked Wright Patt reps what I can do to avoid these occurances & they throw it back to me with unrealistic ideas. One person told me to start paying cash when I get gas & the person I spoke to 8/9 told me to use ApplePay. I asked the person I spoke to today if it was possible for Wright Patt to do a deep dive into my account to avoid anymore problems. I HAD TO ASK THEM!! They are not doing enough to keep my accounts safe and secure.

  

  Business response

  08/20/2024

  Thank you for taking the time to share your experience with WPCU. Our hope is to ensure that we are protecting our members in every way possible from potential scams and fraudulent activities. I understand that you have felt unheard while attempting to resolve your safety concerns, and understand the frustration therein. If you would like to have a conversation about this issue, we would be happy to connect and review your experience, so that we can work with you to fight fraud on your account. In the meantime, I have worked with the necessary teams to uncover any potential gaps or vulnerabilities within WPCU for your personal information. At this time there are none, but that does not mean we do not need to ensure the safety of you and our members as a whole. Please reach out at your earliest convenience and we can coordinate together.

  Thank you for your time.

  Sincerely,

  *** ********

  ************** *** ****

  Member Experience Analyst

  WPCU

   

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I do not have a debt with this company, I do not have a contract with Wright Patterson. They have not sent me a copy of the original contract that I have requested.

  

  Business response

  07/24/2024

  Hello ********,
  
  Thank you for reaching out to Wright-Patt Credit Union Inc. "WPCU" with your concern. In your complaint, you address concerns regarding existing debt with WPCU that is reflecting on your credit report. As a result, we have submitted a direct dispute with our credit dispute department to confirm all information that is currently being reported and if that information is being reported accurately. 

  As of now, the investigation has been completed and a copy of our results have been mailed to address listed on your account along with additional corresponding documents. If you have additional questions after receiving this information, please feel free to contact our Collections Department at ************ for guidance. 
  
  Best Regards,
  
  **** ********
  Member Experience Analyst
  ************ ext. ****
  *******************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i recently cashed in what i now know is a fraudulent check that was worth 1,500. this was because someone told me to get apple gift cards through i job that i was working online. i followed through until i told my parents about it and they told me to not get the gift cards. i didn’t spent a single dime on that check before the bank eventually took the money back. now my bank is closed. what do i do?

  

  Business response

  06/26/2024

  Hello *****,
  
  Thank you for reaching out to Wright-Patt Credit Union (WPCU) with your concern. After reviewing your account, we can confirm that you have been in communication with our Fraud Risk Management department regarding your concerns. As of today, you have worked with an investigator for the best plan moving forward. If you have any additional questions, please feel free to contact our Fraud Risk Management department, or myself. 

  
  Thank you for being a valued member!

  **** ********
  Member Experience Analyst
  ************ *******************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i have been with Wright Patt Credit union since July of 2023. I set up auto Pay at the top of the loan and again in January 2024, after I suspended payment and ended up missing my due date by a few days in December. Having corrected that before any reporting period, the business helped me get the auto pay set back up, however the information that they put on the paperwork was incorrect and off by about 1.00 a month causing every autopay since January to be incorrect. I have contacted the business several times, and it wasn't until May when the extra $1 didn't. go through for 30 days that they are now reporting in their internal system a late payment even though the error was on their part. I have called time and time about this, and no correction aside from go to a branch that isn't convenient to get to with my schedule. This is absurd and a terrible experience..

  

  Business response

  06/14/2024

  Thank you for taking the time to talk with me today ********. I appreciate the opportunity to understand your experience and perspective. I'm glad that we have the opportunity to address your concerns and make things right. We are still working on the solution together, and will continue to do so until we have fully resolved your concerns.

  If you have further questions or concerns don't hesitate to reach out to me, I would be happy to help!

  Customer response

  07/10/2024

  Yes they resolved my issue with complete satisfaction, the business was able to get my autopsy corrected to the correct amount and noted that the previous ones were not my fault which allowed me to take advantage of the resources available to me. They handled all aspects and made sure to communicate through each stage.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have banked with Wright Patt Credit Union for years, and in the past year they have ruined my credit and stole money from me. They systematically placed someone else neglected payments on my credit report and now I am unable to finance my medication as a disabled veteran. Also, they will not release funds that was owed to me in the amount of $28. Please help me resolve this ongoing issue with this uneducated and corrupt organization.

  

  Business response

  05/31/2024

  Thank you for taking the time to connect with us ****.

  I know that our conversation has not finished, but I am glad that we have been able to look into the existing issues and address them accordingly. I will continue to work with you until we've done everything we can to address those issues fully.

  You have my direct information and as we discussed I will plan to connect with you next week about the path forward you would like to take.

  Best Regards,

  *** ********

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Allowed a fraudulent loan to be opened in my name without running 3 credit bureau check. I have a credit freeze as well as an identity theft on my files

  

  Business response

  05/16/2024

  Hello ******,
  
  Thank you for contacting Wright-Patt Credit Union with your concern. As of today, you and I are working with our Financial Crimes department to address your recent experience with identity theft. I have sent you an email with our next steps for our investigation. Please respond at your earliest convenience to move forward.
  I will continue to be available to you as an advocate as you navigate reporting this information, and do not hesitate to contact me with any additional questions or concerns.
  
  Best Regards,
  **** ********
  Member Experience Analyst
  ************ ext. ****

  Customer response

  06/12/2024

  Yes thank you

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We have a total of eight accounts open with Wright-Patt a mortgage of $140,000, a second mortgage of $ 90,000, four car payments totaling $1155 and a personal loan of $900 and the credit card account totally $12,000 which I have explained to the credit card department that we are unable to make payments on these unsecured loan; however, explained we are trying to save our home and cars which requires access to online banking to make payments as needed as the customer is not a 24hour center. The supervisor of the department stated I am bulling her by requesting access and not making a payment to the credit card account and that I am capable of making payment to her on my loans and refused to provide access to online banking to make other payments then disconnected the call. I explained we are in the process of filing bankruptcy and my attorney advised not to pay the credit card accounts only what will be reaffirmed which is the other loans. These practices are abusive and unfair as no one has called me in an attempt to have a conversation - I think my husband was called; however, he works during the day at a call center and I work from home capable of answering the phone. I did receive an email but as I explained before to the representatives, I don't have the money for the credit card accounts only the secured loans I need to survive and make ends meet. They are rude and do not want to help with the situation trying to strong arm the consumer to pay what they are unable to pay and if you cannot pay you cannot have access to online banking no matter how many accounts you have with the company... I need help, please.

  

  Business response

  04/10/2024

  Thank you for speaking with me today *******,
  Thank you for sharing your experience and the concerns that you had regarding WPCU. I am glad that our team has fully addressed the issues that you experienced, so if you have any other service concerns in the future don’t hesitate to reach out to me because I would be happy to assist!
  
  Sincerely,

  *** ********

  Customer response

  04/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Grant

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had a car loan with Wright Patt Credit Union since Sept 2021. On 3 separate occasions this company has placed a charge on my loan for almost $4,000. The reason was because they stayed I didn’t have car insurance. Each time I had car Insurance and provided proof. Then Wright Patt would credit the original charge off my account. My concern is and I have placed many of phone calls with no resolution to have the daily interest also credited associated with the charges. Wright Patt tells me there system can’t do that. Sometimes these charges would sit on my account for over a month before I noticed it. I would like the interest credited back to my loan.

  

  Business response

  04/02/2024

  Thank you for reaching out  to us with your concern ********. I am glad we had the opportunity to connect and uncover the issues that caused this problem with CPI on your account. After a great deal of research I am happy that we were able to resolve the issues to your satisfaction. As I said in our last call, I will contact you if further issues persist, and encourage you to do the same with me. I am happy to help in any way that I can! 

  Sincerely,

  *** ********

  ************** **** ****

  Customer response

  04/24/2024

  Yes everything has been resolved! 

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been attempting to collect information from this company to no avail; furthermore the highlighted inaccurate information in the attached credit report I wanted to get clarity is the wrong information reporting due to their own incognizance or the credit bureaus. Lastly please provide me a copy of the account ledger, balance history, and contract via email to *************************

  

  Business response

  03/22/2024

  Dear *****,
  
  Thank you for reaching out to Wright- Patt Credit Union regarding your credit reporting concern. We have attempted to make contact with you by phone, but unfortunately have not been able to connect. Since we have not been able to connect, I have mailed out a written explanation of your credit report inquiry as well as statements and your retail installment agreement for your review. If you have questions about any of these documents or the research that we have conducted, please don't hesitate to reach out to us at **************.
  
  If you have any additional questions regarding our research, please contact me. I am happy to assist!
  
  Best Regards,
  **** ********
  Member Experience Analyst
  ************ ext. ****
  *******************

  Customer response

  04/04/2024

  I haven’t received anything by mail and furthermore I asked for the company to contact me via email not by phone. There have been no calls received 

  

  Business response

  04/09/2024

  Hello *****, 

  Thank you for reaching out for more information on how WPCU is reporting on your credit. I have sent an email to the email address you have provided with a more in-depth explanation of your credit report, along with the documentation you have requested. If you have any additional questions or concerns after reviewing the documentation, please feel free to respond to the email, or contact me directly. 

  Thank you for your time,

   

  **** ********
  Member Experience Analyst
  ************ ext. ****
  *******************

   

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a victim of cloned debit card, 3 times in theast 6 months. I'm a member of wright patt, and there fraud Prevention couldn't even stop a false transaction of 2 equal amounts of 388$. The business in the transaction was a online ( I believe) from fandual. I DONT EVEN GAMBLE!!!!! I just had gotten this card , because less than 2 months ago, someone cloned my card and used tried to use it as t a grocery store, less than 5 miles from me. My wife banks with cinfed and we've been together 4 years. Never knew has she had a cloning issue. And it makes me feel that that bank is safer security than wright patt!!!!!!!!!!!

  

  Business response

  03/08/2024

  Thank you for reaching out to us about your concern ****. I am happy we were able to discuss security as it is an ever pressing matter these days and the protection of our information is important. I am glad we were also able to connect and discuss our research, options and resolution. We have investigated the cause that led to your debit card issues and have worked with you to problem solve the possible areas of vulnerability. Once again I can't thank you enough for taking the time to express your concern with me. If you experience further issues or have further questions please reach out to me at my contact number and I would be happy to work with you.

  Warm Regards,

  *** ********

  Member Experience Analyst

  Wright-Patt Credit Union

  Customer response

  03/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩