![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforWillhoite Fence and Landscaping
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 2107 Ferry R., Beavercreek, OH 45305
- BBB File Opened:
- 1/1/1973
- Years in Business:
- 53
- Business Started:
- 1/1/1971
- Alternate Business Name
- Willhoite & Sons Fence Service, Inc.
- Business Management
- Mr. Judd Powell, Owner
- Ms. Laura Powell, Owner
- Contact Information
Principal
- Mr. Judd Powell, Owner
Customer Contact
- Mr. Judd Powell, Owner
- Mr. Jim Willhoite, Sales Associate
- Ms. Laura Powell, Owner
- Additional Contact Information
Phone Numbers
- (937) 310-6051Other Phone
Email Addresses
- Primary
- (937) 310-6051
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Curt and Cathy B
09/13/2021
Willhoite Fence and Landscaping Response
09/29/2021
Good morning,
I would like to thank you for your patience in awaiting my reply as we have had some personnel changes and some scheduling difficulties with respect to quarantining. I would like to address Mr. B******s complaint at this time.
Mr. B***** placed a 50% deposit on February 26. The order was placed with Ultra and the manufacturer confirmed the material order and set a temporary build date on March 11, 2021. At that time, lead time was 8-10 weeks on material deliveries; unfortunately, we have no control over the manufacturer or the plant the aluminum comes from in Michigan. Sadly, they also have been affected by staff shortages due to the pandemic. It was in that same period that I sent Mr. B***** a letter explaining how the process would work. In that letter I did tell him that he would get a call 24-48 hours prior to our arrival. I have no way of knowing if there was a missed call or a misdialed number in that time frame, but the installer did make a second call while enroute to the homeowner's property on the day of installation, which was the first week of May.
There was a challenge with regards to some of the material. While that is not ideal for us during installation, we did provide a solution that was agreeable with the homeowner at that time and proceeded with the project.
Regarding the clean-up, there is a line item on our contracts specifying cleaning up and hauling away debris. That is because often people prefer to keep the dirt that is removed to dig holes for the posts. That line item was not selected or paid for. If there was some miscommunication regarding taking other trash and that was left, I sincerely apologized for that. To the best of my knowledge, the crew did go back and make the corrections.
We were not made aware of all of the frustration Mr. B***** was experiencing during the installation process. Upon completion of the project Mr. B***** signed a standard satisfaction statement presented to all of our customers upon completion. (I can provide that form if you feel you would benefit from including that with the file.) If I had been aware he was uncomfortable with any part of the process while it was going on, I would have run interference during the installation and stopped the project in an effort to seek out an agreeable solution.
Again, I apologize if Mr. B***** is disappointed with Willhoite Fence Co. We employ skilled and talented craftsman and we build beautiful fences, meeting the standards the Willhoite family has set for over 50 years in the Dayton area. We strive to be sure that all our customers are pleased with the level of workmanship and quality product we provide.
Kind regards,
Willhoite Fence Co.
Customer Response
09/30/2021
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.