ComplaintsforJDI Handyman Services

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I found JDI Handyman Services (JDI) information at ******** I needed a new tub and a new shower installed in my bathroom. I contacted JDI on 2/29/24. *** came to my house on 3/5/24. I received an estimate that same day. It would cost me $650.00 to demo the old tub and install the new one and $265.00 to install the shower. I was told that a 50% deposit was required to schedule the job. I paid $325.00 and $132.50 ($457.50 total) on 3/8/24. After a couple of weeks, I began to call JDI regarding scheduling the job. I was told that *** was working on it, and they would call me back. After I had not heard anything, I called back again and was told the same thing. I never received a call back or an email about scheduling the job. Therefore, on 4/15/24, I sent an email to JDI requesting my deposit back since the job had not been scheduled. I received an email from JDI stating that the job had been scheduled for two weeks (4-6 thru 4-10) which were dates that had already passed. I told them that I never received an email about the schedule. I was then told that they emailed me once and it bounced back and then they emailed me again which didn't bounce back, and they wondered why they had not heard from me. I replied stating that if they had not heard from me, why didn't someone call me, since I had contacted their office several times regarding the job. I was told that they assumed I got the email. I then told them that I was totally confused about the explanation and again asked for my deposit to be returned. I was then told that they issue deposits 1x per month and I should have my deposit back within 30 days. As of today, I have not received my deposit back to my credit card. I never wanted to file a complaint. My intention was to simply settle this through my credit card company. I don't understand the problem. I paid a deposit for a job to be done. I was never contacted to schedule the job. The job was never done. Why JDI has not returned my deposit is inconceivable.

  

  Business response

  05/22/2024

  First of all, I quoted the job and she paid her deposit.

  Then 3 days went by and she cancelled one part of the job and wanted us to do the other part. Per our legal binding agreement, you have 3 days to cancel contract.  She was past that but I let it go.

   

  Next, we scheduled her. She said she didn't get the email of us scheduling her. I showed proof, she still complained and wanted to cancel.  I agreed as well.

  Next, as we were going to write her a refund check, we receive an email from the credit card company say she disputed the charge.

  I answered honestly and told the cc company that we were going to refund her but I wasn't now since they were going to take the funds anyway.

  So the question is why do you want a refund when you are disputing thru your cc company.  

  I refuse to play dishonest games with this person or ANY person.  I have the email from them.

  So she can go thru her cc company, as she had already started. I am not going to entertain any more wasted time on a dishonest person such as her

  Customer response

  05/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I originally contacted the BBB and I was instructed to contact my credit card company first. As I stated, I never wanted to file a complaint. I thought that JDI would be fair and return my money.

  I did not receive a refund on my credit card. 

  I don’t understand why the tone is so harsh in the response.

  I’m just asking for JDI to return my money since the job was not scheduled and not completed.
  

  Please let me know what I need to do at this point.

  Sincerely,
  
  ****** *****

  Customer response

  05/29/2024

  I have no reason to be dishonest about what has happened, and I do not appreciate the accusation. Once I received both estimates (841 - $650.00) and (*** - $265.00). I emailed JDI with a question about the toilet ring (841) and did not receive an email back. Therefore, I began to call with my questions and concerns. I paid 50% of the estimates (841 - $325.00) and (*** - $132.50). The estimates actually say 3 business days to cancel or change. I called on the 3rd business day to cancel estimate (***). I spoke to **** and **** told me it wasn't a problem, and she would talk to *** in order to take the deposit from estimate (***) and apply it to estimate (841). Then I did not hear from anyone at JDI. I started calling every other day asking **** when my job would be scheduled. Every time that I spoke with her, she told me that *** had not scheduled it yet and that she would call me back. I never received a call back from **** so I would call again and ask the same question and get the same answer. After almost a month without a schedule and/or response, I emailed JDI to get my deposit back. That is when I was told that the job had been scheduled. I never received an email about the schedule. *** may have evidence of sending the email, but he does not have an email receipt proving that I received and read the email because I never received it. I contacted the BBB and asked what I should do. The BBB told me to contact my credit card company. For some reason, my credit card company only disputed the $132.50 even though I told them about both charges ($132.50 + $325.00). *** sent them a copy of the (***) estimate even though I cancelled it within the 3 business days. I have not been reimbursed from my credit card company and have paid them for both charges. I am not sure if there is anything else that the BBB can do, but I cannot let *** bully me out of my money when he never scheduled or completed the job that he was paid to do. His response is totally unprofessional and equally unacceptable. ***, just pay me what you owe me.

  Customer response

  05/30/2024

  I am attaching the documents regarding the statement that was made by *** regarding the 3 business day cancellation. As I said before I have no reason to be dishonest or play games. *** please just do the right thing!!!

  

  Business response

  06/04/2024

  So, as stated, the customer was dishonest by asking for a refund from me PLUS going to their credit card company. She admitted it AND since she claims did not get a refund from her CC company, which I have no way of verifying, she wants me to give her a refund.

  How quaint.  Nothing like wanting double your money back. 

  Here is what I am willing to do. I will draw up an agreement that states she can not seek money back from her cc company and if she does, she is liable for all my attorney fees and a lien will be put on her house of she does.

  She can drive to our office, sign the release and pick up a check AFTER I go thru my banking records and see if they were not reimbursed.  

  I even told her cc company in their email to me that she had asked for a refund.  Maybe they realized she was not being honest.

  Customer response

  06/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As I previously stated. I was told to contact my credit card company by the Better Business Bureau. I am attaching copies of my credit card statements as proof that I was not reimbursed by my credit card company.
  

  Statement Closing date of 3/22/24 are the charges of the $132.50 and the $325.00.
  
  Statement Closing date of 4/21/24 there are no transactions that reference the charges.
  
  Statement Closing date of 5/22/24 shows the dispute for the ($132.50 only) as an adjustment. On 5/15/24 the $132.50 was placed back on the statement as a charge.

  I will be unavailable beginning Friday, June 7, 2024 until Tuesday, June 18, 2024. Please let me know when you will have the document for my signature and the check in the amount of $457.50 so I can pick it up.
  
  Sincerely,
  
  ****** *****

  Customer response

  06/27/2024

  Good afternoon,

  
  

  I am replying to this email because as of today's date, I have not received any information regarding when I can pick up my check from JDI Handyman Services.

  
  

  In his last message, he stated that I could come to his office and pick up the check in the amount of $457.50. My response was that I was unavailable until June 19, 2024.
  

  
  

  Will you please contact JDI Handyman Services and ask them when is it convenient for me to pick up the check.

  
  

  Thank you so much,

  
  

  ****** *****

  Customer response

  07/08/2024

  Good morning,
  
  
  In JDI's previous response, I was told that I would have to sign paperwork when I pick up the check from their office. The paperwork was to acknowledge that I would not look for compensation from my credit card company. There was also something said about attorney fees and a lien. 
  
  
  So that we are both covered, I am attaching a Release of Lien to be executed by JDI Handyman Services. I would like to have JDI's attorney review same, and have it executed so I can pick it up when I pick of the check.
  
  
  I appreciate your cooperation,
  
  
  ****** *****

  Customer response

  07/23/2024

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau,

  I am writing in reference to complaint ID .********.

  I am very confused about this process. The last response that I received from JDI Handyman Services indicated that he was willing to refund my money upon me completing documents that indicated I would not get a refund from my credit card company. So, since there are some trust issues, I forwarded a Release of Mortgage to cover my property from any future liens from JDI Handyman Services. I would like to know what happened to him writing me a check and settling this so we can both move on with our lives. This matter could have been over and done by now, but I guess I have to continue to advocate for my money.
  

  With all that said, I would be happy to attend an arbitration and provide all the facts on the record. I would prefer to arbitrate in person, but I am willing to do whatever is agreeable.

  Sincerely,

  ****** *****

  Customer response

  08/19/2024

  Good morning, I wanted to update you on the status of my complaint. JDI Handyman Services has refunded the $325.00 regarding Estimate #841 to my credit card. Per JDI Handyman Services, they are unable to credit my credit card for the $132.50 regarding Estimate #***. Therefore, I am waiting for JDI Handyman Services to contact me and let me know when and where I can pick up the check and sign an agreement stating that I will not collect the $132.50 from my credit card company.

  I would like to thank the Better Business Bureau for your assistance regarding this matter. I will update you once I have received the check. Once that is done, I will consider this matter completed.

  Sincerely,

  ****** *****
  

  

  Business response

  08/19/2024

  The reason we could not refund the balance was because 1- she is not entitled to it from her CC company. so they will not allow it. 2- We do refunds 1 x per month so she will have to wait. We do refunds on the 30th of every month. 3- Lets remember that we would not be in this place if it wasnt for her trying to double dip of her refund, meaning trying to get me to write her a check AND trying to get it back from her CC company. 4- Per her CC company, she is not entitled to the refund because she broke the contract and broke the Ohio 3 day right of recision agreement in our contract.  BASICALLY she was dishonest and violated the contract and I am still willing to give her all her money back. 

  Customer response

  08/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  1. I contacted my credit card company because I was told to do so by the Better Business Bureau.

  2. The reason the credit card company rejected the refund is because JDI Handyman Services sent them the original contract and not the cancellation which was within 3 business days. I have worked with attorneys for more than 20 years and I know the law.

  3. Please let me know if you plan to send me the check on August 30th or if I need to pick it up. I would prefer if you could forward the check to the Better Business Bureau, but whatever you decide is fine. As long as I received my money back, I will be satisfied.
  

  
  Sincerely,
  
  ****** *****

  

  Business response

  08/20/2024

  Connie,

   

  I am sorry you are lying.

   

  The BBB DID NOT tell you to call your cc company. I asked them and they said that is something they would not do.

  Lie #2, your CC company had 100% of the info they needed. The cancellation and the invoice are all on 1 piece of paper... our invoice. On 100% of all our invoices are the invoice and cancellation policy. Stop being dishonest.

  I have been in business since 1996. Almost 30 years. I know a dishonesty when it is presented. 

  You can either sign the agreement we type up and get the check or we do not need to discuss this any longer.

  This is your fault for trying to double dip. You asked for a refund EVEWN though you broke the contract THEN you went behind our back to ALSO get reimbursed by your cc company. DISHONEST.  

  Stop the lying and just sign the agreement we type up or just walk away and leave us alone. This is wasting my time and I am going to start charging for it. 

  It is either a yes or no. 

  Customer response

  08/21/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Let's just agree to disagree because this has gone on long enough.

  Please let me know when the agreement is ready so I can sign same, pick up my check, and move on with my life.

  Sincerely,
  
  ****** *****

  

  Business response

  08/30/2024

  We will have an agreement typed up for her which outlines her dishonesty and how she tried to double dip for a refund. How she said the BBB told her to get her money back thru her CC company. That if she Tries to double dip again, I will have to put a lein on her property  and if she retaliates online that she will be responsible for all attorney fees and damages I incur to remove such.

  Customer response

  08/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I went to JDI Handyman Services Office in good faith on today's date (8/30/24) to sign an agreement and pick up my check.

  After reviewing the agreement, I found that the information in the agreement was false and inflammatory as it accused me of lying and trying to get something that was not owed to me.

  I refused to sign said agreement and requested **** to give me a copy of same for my records.

  From the beginning of this process, I have been completely honest about my transactions with JDI Handyman Services. 

  JDI Handyman Services has continued to call me a liar and has threatened to place a lien on my home even though they have never done any work on my home.

  At this time, I am refusing to sign the agreement that was presented to me.

  Since this matter is not resolved, I am requesting that the Better Business Bureau continue with the offer of Arbitration to resolve this matter.

  As stated before, I will be happy to conduct the Arbitration face to face, but I am willing to do whatever is agreeable to all parties concerned.

  I appreciate the Better Business Bureau's assistance in this matter. 

  Sincerely,
  
  ****** *****

  

  Business response

  09/03/2024

  Customer refused to sign agreement.

  Customer response

  09/09/2024

  Good afternoon,

  I wanted to inform you that I signed an agreement with JDI Handyman Services today and received the check for $132.50. This matter has been settled and concluded.

  I would like to express my gratitude to the Better Business Bureau for your assistance regarding this matter.

  Sincerely,

  ****** *****
  

  

  Business response

  09/12/2024

  I especially want to thank the BBB for their help.  

  Although the customer was found, by her cc company to have broken the contract andbthey denied her a refund, we felt it was a good business practice to refund the money with a signed agreement stating these facts.

   

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I accepted a quote for a deck and steps built to replace the ones HDI Handyman had demoed. The guy who did the demo took measurements. I said I wanted a 5’ depth. At first was told I didn’t need a permit but if I did it was up to me. I have never had to pull a permit, it was the contractor’s job.I ended pulling the permit and the sketch I submitted was 5’x5’. I didn’t measure the length. When I pulled the permit I sent Jon a copy of the sketch. Because I really needed a 7’x5. I let JDI know which caused a delay from 7/13-14. Because of all the miscommunication, Jon came out 8/1 and we discussed what I wanted was and that we would finish the top of the deck, posts, handrails, etc A new deposit was put down. I pulled a revised code. New start date was 9/7 for holes and 9/24-25. Then I got moved to 10/18-20, it’s the 24th, I have no steps, landing and the deck not built to specific directions. I expect the job completed ASAP and the dirt in my cart to be dumped somewhere other than in my yard. I expect it to look like a professional did the job. Most places clean up along the way. It’s been 4 months after paying the initial deposit.

  

  Business response

  11/22/2023

  I wanted to make sure I totally answer each area in Szucs complaint as it is not factual or accurate.

  I quoted to remove concrete steps only. In my quote, it specifically said we would only remove the concrete and any dirt/gravel would be left for the deck builders to spread out or fill in holes. SHE SIGNED THIS AGREEMENT. She indicated that she had someone to build a deck for her.

  After we removed the concrete porch she decided she would like us to quote the deck. The first line of my quote is “build a 5x5 deck”  Which she signed and sent a deposit instantly.   She asked if we pulled a permit, I said not for a 5x5 deck unless the homeowner wants it.

  Next thing we get an email saying the building inspector approved the drawing for a 5x5 deck. Which we knew nothing about a drawing or an inspector. She even says in her complaint that she submitted the 5x5 deck sketch.

  We were booked up for 4 weeks and she knew it and there was not an issue. HOWEVER, the day before we were to come out and dig the holes and start the deck, she called and said she wanted a bigger deck and she could not understand why we quoted a 5x5 deck. I explained to her numerous times that she signed the quote and sent the deposit in AND she was the one who drew up the 5x5 deck picture for the inspector so how did she not know the size. She then argued for days about not knowing about a 5x5 deck. I finally told her that until she agrees that she drew and submitted the plan for a 5x5 deck to the inspector that I would not come back out to that type or work environment. She recanted her allegations and we moved forward. She also, put in an email that her and her boyfriend wanted to do the handrail all around the deck in metal and that we would not need to do that, so we removed that from our quote. We were another 4 weeks out so we scheduled her.

  I called the building inspector and he said we could make it an 8 x 5 with a  few modifications and we agreed to get started. The building inspector also noted that we were not doing the handrails.

  We went out to dig the holes and found there to be lots of cement footers underneath the ground from another porch so we pulled off for a few days until the building inspector gave us his plan, which he did and we went right out and did as he asked. She was NEVER scheduled for the 18 thru the 20^th. We told her the 24^th, she called to complain and said it was not a good date. I believe she used the word unacceptable for that date. Yet she is the reason(s) we were pushed out.

  While we were there, Szucs kept badgering us to do additional work and even saying we were suppose to do it EVEN though it was not in our quote. It was impossible to do anything additional because the inspector would have to approve it. I had to send her yet another email asking her to stop because my guys didn’t want to go back and work because of the badgering. She agreed to stop. I have the email.

  We completed the deck and we had a few rainy days that we could not work and during the time, her and her boyfriend would sit in and drink and then stagger out and ask us to do other work to the deck but we had to tell them if this persisted and they wished to take away from our work time by arguing that we would have to charge them an hourly rate for them taking away from our work time. They left us alone after that.

  When we were done, the inspector came out, approved us instantly and once we were done, we were paid. So why would she say she does not to pay when she paid instantly when we were done and I did not know anything about this complaint until November 21^st?

  ANY delays were the customers fault. I have no clue to why there would even be a complaint except that maybe alcohol was involved along with boredom, kinda like when we had the issues of the 5x5 deck, her saying we agreed to do things that we didn’t and then finally when we had to say we would charge her for arguing with us. I suppose it takes all kinds to make the world go round and what we all need is more love in the world. I will post complete emails if need be.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩