ComplaintsforFriends Love, LLC
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
8/12/2022- I purchase a puppy from this company, i am told puppy is in good health. By Wednesday 8/17 that very next week the puppy is admitted to emergency care at a Vet. By Friday 8/19 the puppy has passed away. I have called the store on 4 occasions and sent two emails all to be told they are reviewing the information and then finally ghosted. The puppy had severe pneumonia in every lung lobe cause from Kennel cough that went untreated and non disclosed to me at the time of purchase. Purchase price was 2,668.75 - Vet bill total was 2,903.41 attempting to save the puppy’s life.Business response
10/18/2022
Mrs. ***,
We understand the frustration and the heartbreak your sister must be
going through. We did contact your sister several times via phone and
email. Yes, ******* was diagnosed with Kennel Cough on May10th of
this year and was treated for it. ******* had a shot to prevent Kennel
Cough on 8/10/22. ******* was not diagnosed with Kennel Cough on
8/10/22.
We also offered to give your sister another puppy to help ease some of
the pain and unfortunately your sister said no. your sister did sign the
contract stating no refund.
When a puppy goes home from Friends, we do explain that the dogs
are used to warm condition because of bath time and if the dryer
scares them, we dry them the best we can and let them rest and dry.
They are not use to air conditioning. So, coming from a warm
environment to a cool or cold environment can make them get a cough.
Nowhere in our contract does it stated a refund will be given. It states
that 72 hours of purchase (3 days) outbreak illness warranty provided
by Friends love puppy ( parvo, distemper, giardia, coccidia, kennel
cough, leptospirosis, adenovirus) Friends Love puppy will not cover any
illness after the 72 hours have passed.
According to the medical records your sister provided the doctor stated
that ******* was getting better. ******* had a slight cough and
depressed. Your sister chose to euthanize *******.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.