ComplaintsforElite Management Services, Inc.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When we first moved in, we did not get a bill for 4 years. We got a notice afterward for $2700. I spoke with you guys and we agreed on me paying $725 immediately and then a payment plan of $50 per month. I have bank records of these $50 payments every month. Around April of this year, I get another notice for a new amount. 1. The agreed-upon monthly payment plan is stopped without my knowledge, resulting in unjust late fees. 2. The $50 I am paying monthly is not taken off/reflected on this new notice at all. 3. I emailed and called to discuss this new notice, but there was no response initially. This continued throughout the period during which the complaint would not have been elevated to the attorney. I tried reaching out multiple times immediately after the notice. 4. I eventually get a response from you guys indicating this issue has been taken to an attorney. I have contacted that attorney's office twice now, leaving voicemails and no answer. 5. It ends up I am given the wrong law office to contact this whole time. I am trying to get this resolved for a while and no help at all from EMS

  Business response

  07/30/2024

  ***********, 
  
  
  We have only managed your association since November 2023, we are not responsible for anything that happened prior to November 2023. Looking at our records I am not seeing that we approved a payment plan as these would need to have approval from your Board of Directors. In addition, we have not received payments since May 1st 2024. At this time since your account is with the Associations Attorney, you will need to reach out to them accordingly. Please see your Associations Attorney information below:
  
  
  ****** ***** Law Office
  ************
  
  

  Customer response

  07/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I will provide evidence of my payment plan that Elite Management ignored. Elite Management is responsible for the smooth transition after they took over the hoa not homeowners. Finally, we are only at the attorney level because Elite ignored my attempts to communicate when I originally reached out. Nothing in Elite’s response helps us to a solution unfortunately. 

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  02/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The ******* Condominium Association was formed in April 2021, and the developer selected Elite Management Services (EMS) as the property manager (contract attached). However, the Unit Owners did not vote to renew the EMS management contract after the Unit Owners assumed control of the Association from the developer at the first Annual Meeting on July 26, 2021. Per ORC §5311.25(D), unless the Unit Owners vote to renew the developer's management contract, the Association is not subject to the management contract for more than 90 days after the date the Unit Owners took over control from the developer. Even though the Association is no longer subject to the EMS agreement per ORC §5311.25(D), the Board (I am Board President) sent a notice (attached) to terminate its relationship with EMS at the end of the contract's one-year initial term (May 1, 2022), giving 90 days' notice as required in the Declaration and in the expired EMS contract. The Association's legal counsel agreed that the termination notice complied with the terms of the expired contract as it was sent at least 90 days prior to the termination date, and the termination date was after the initial term. To argue otherwise means the initial term would be one year plus 90 days, which contradicts the contract's plain language. EMS refuses to acknowledge that the Association is no longer subject to the management contract per ORC §5311.25(D) or that the termination effective at the end of the initial term is proper. Instead, EMS is refusing to provide any services to the Association despite still paying itself the contract's monthly management fee and is demanding an additional early termination fee of $1185 which equals three months of the management fee. Putting aside EMS' threats, there is no money in the Association's budget to pay an early termination fee, and the Association needs the services of a competent property manager to carry out its day-to-day business needs, like paying its bills.

  Business response

  02/28/2022

  Mr. *********,
  
  This is a legal matter between the HOA and the management company. At this time we have been advised to hold off on further communication until the HOA's attorney speaks with the board. All correspondence concerning this matter must continue to go through the already engaged attorneys.
  
  Thank you!

• Initial Complaint

  12/06/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a house at **** ****** **** ********, ** XXXXX. Elite Management company signed off on March 25, 2021 per the Real Estate closing Statement the dues that was required at closing from the seller at closing to satisfy dues from seller. Elite miscalculated their numbers and without contacting myself (owner of Jollity LLC and of this property), they transferred a balance of $97 on 6/30/21. Then without sending documentation, they kept charging me late fees of $10 for 4 months before finally contacting Jollity for the first time by sending a letter claiming the account owed an extra $137. After multiple attempts over a month to contact this company, Elite finally emailed back explaining what happened and claimed they would have to talk to the HOA Board to get the fees that are not legally ours, waived. Elite made not attempt to contact the board.

  Business response

  12/29/2021

  Business Response /* (1000, 5, 2021/12/15) */ Dear Mr. ******, Elite Management Services sent a closing statement on behalf of the ********** ********** Association on March 25th, 2021 providing the account information to the title company. As this association charges dues monthly we advised that the property has a balance of $0.00 through Wednesday, March 31st and $97.00 would be charged on April 1st. We also advised the title company to send two months of dues as we know there can be a delay in receiving the updated unit information. The title company sent a check for $194.00 which covered dues for April and May. On November 3rd, our accounts receivables department removed the late fees leaving you with a balance of $97.00. On November 4th our AR department advised that late fees were removed and that the balance from April traveled with the property and not the owner. This results from the title company not requesting an updated closing statement after March 31st. If you have any questions about your balance or late fees please reach out to our accounts receivable department at **@emspm.com. Consumer Response /* (3000, 7, 2021/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per line 1305 on the HUD that is shown, 2 months was in fact paid for, making your response invalid. Your agent stated the balance was in fact from the previous owner, and was not sure why Elite placed it on my account as I am not liable for it. Your agent also did not contact the HOA to remove the as she stated she would I quote about. I have made multiple attempts with your company to resolve this and you don't respond through email or phone that often. Business Response /* (4000, 9, 2021/12/27) */ Hello *****, EMS received a check from the title company in the amount of $194.00 (two months of dues) which covered April and May. Per our records, our agent advised that dues run with the property and not the owner - that is why the balance was transferred to your account. It appears we never received a payment for June. The first payment we received from you was on July 2nd 2021. This is what caused the late fees to be placed on your account. All late fees at the time of contacting our Accounts Receivable department were removed. EMS has responded to all email and phone correspondence providing the requested information that is stated above. At this time we still have not received a payment for June, which will accumulate new late fees. If you have any further questions regarding your account please contact our accounts receivable department at **@emspm.com or our support line at XXX-XXX-XXXX.

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