ComplaintsforDave's Supermarket, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Date: 3-26-2024 Time between 11am-12:15pm So I went into the grocery store Dave's Market in Garfield Heights Ohio on Turney Road. Just walked in, grabbed my stuff, and went to checkout. I was at the self checkout area. I wasn't sure if a lady left her stuff I was going to take back to a lady with glasses and brown hair as soon as I was done. But she snapped at me and told me someone was there. I told her I didn't know. I thought they left. There was an African American girl with glasses standing across from the one I was at and she should have notified me and anybody else in line that there was someone there. I was confused I gave it a couple seconds but nobody said anything. How the heck was I supposed to know. I tried to explain myself twice but the lady with glasses and brown hair just gave a evil glare. She also said to me very harshly. Don't do that. Nobody listens. I didn't want to cause anybody trouble I just want to get my things and get out. I'm sick of being treated like crude by people. Treat customers with respect. Something has to be done here.Business response
04/03/2024
*******,
The Store Manager Chris Onder will be reaching out to you directly tomorrow (Thursday 4/4).
Should you need any further assistance, please feel free to reach out to me.
Thank you,
Cheri *****
HR Mgr
(216) 763-3201
Initial Complaint
12/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I always shop there because it’s close to me I’m 66 years old and I went to the back of the store for hot food order the young lady that was weighing the food and putting the price on it had a very serious nasty attitude you can get in touch with the manager there he was there also but I need to talk to someone to explain the problem this was the December 4 at 1:00 afternoonBusiness response
12/06/2022
The customer also reached out to us on our web site, waiting to hear back which location this took place at so we can have the correct District Manager contact her
Thank you
Initial Complaint
04/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought some grocery on 04/02/22, and when I got home, I find the orange is totally rooted and covered with mould. I sent an email by that day to their customer service and they just don’t care and never give me feed backBusiness response
04/11/2022
Customer was contacted on 04/04/22 via customer service web site asking for location of the purchase so it could be looked into
Customer responded with a picture
Customer may return to location to return product for a full refund, will need to know location so they can be contacted to look over all of their product
Thank you
Initial Complaint
02/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to Dave’s on Thursday to do a shopping order. In this order I had 11 gallons of milk to deliver. I asked the cashier to please bag the milk so it’s easier for me to deliver. She literally became very upset; & yelled at me telling me that’s not her job; & then proceeded to tell me that her back hurts while bagging the milk. I also heard her call me a B——while she was fussing while bagging the milk. Once I confronted her about calling me a B——another employee came & finished checking me out. Out of 11 gallons of milk only 5 were bagged. I then ask for someone to help me to bring my carts out seeing as how I had 2 carts full of groceries; & nobody said a word like they didn’t hear me. A gentleman literally got out of his car & proceeded to help me get to my car with the groceries. While walking to the car she was standing by her blue SUV smoking a cigarette & literally yelling at me. I was very shocked to have all of this happen; as well as I felt threatened for my own safety.Business response
02/21/2022
Hi - is it possible to find out which location this happened at so we can look into this issue right away
Thank you,
Cheri R****
Business response
02/25/2022
Thank you for your patience in this matter
An investigation was held - the Store Manager will be reaching out to the customer today
to discuss the actions that have been taken
Please let us know if you need anything further
Customer response
03/01/2022
Better Business Bureau:
Consumer called and verbal response to BBB employee (ka):
The store manager called and resolved the matter. I am completely satisfied with his assistance.
Regards,
****** *****
Initial Complaint
09/18/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On Saturday 9/18/2021 I purchased two pounds of Rays mild sauce meat. Totaling up to 26.37 To find out later that I was given extra hot sauce meat. Because of health reasons I am unable to eat hot or spicy foods so I called once I realized what I was given the wrong thing and after an hour of trying to speak with someone I spoke with Veronica from the deli who told me that she knows they did not give me the right one because they have been out of mild for a few days. I then called to speak with a manager and I spoke with Dorothy who was rude and inconsiderate she told me to bring it back and she will give me my money back and I informed her I am exactly 42 min away so that would be almost 2 hour drive to correct their mistake and she said well I drive it every day I’m not going to offer anything else and said wait here’s my store manager Bob. When Bob got on the phone he basically said since you called corporate wait to talk to them and they will contact him.Business response
09/21/2021
I spoke with the Mrs. ******** (wife of *******) - the issue will be addressed with the 2 store employees.
I will be sending out a $30 gift card to reimburse them for the incorrect product
Please let me now if you need any further updates
Cheri R****
Executive/HR Admin
***** ********
Customer response
09/21/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.