Business ProfileforBedford Nissan Collision Center
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 7 Broadway Avenue, Bedford, OH 44146
- BBB File Opened:
- 3/20/2006
- Contact Information
Customer Contact
- Anthony Rockman, Collision Facility Manager
- Additional Contact Information
Fax Numbers
- (440) 232-9589Other Fax
- (440) 232-9589
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Complaint taken over phone by BBB representative BA
Consumer's **** ******** was involved in an accident in April 2023. The vehicle was taken to Bedford Nissan Collision Center in June 2023. After she picked up the vehicle in November 2023, she noticed a clicking sound in the steering wheel when making a right turn. She returned to the company and she was told that they didn't hear or see anything, but it was in the steering column. She continued to hear the noise and returned 3 times. Each time she was told that they didn't find anything. In December 2023, she took the vehicle to another shop who told her it was a problem with the rack & pinion, not the steering column, and she should inform the insurance company that this had not been repaired. But the car had been totaled out and the consumer had used the payoff money for repairs. She had also had her own mechanic look under the body and he found that a panel underneath broke off during the accident was was not replaced. Bedford Nissan was supposed to get back with her about this but never did. She spoke to her claim adjuster at Bedford Nissan on 1/8/2024. He said they were aware of the rack and pinion issue. This was left off of the final invoice. She was told that she would have pay an extra $3-$4,000 for the repair.
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