Reviews
This profile includes reviews for The Bath Authority's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 58 Customer Reviews
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Review fromThomas P
Date: 04/14/2025
2 starsWe had Bath Authority install 2 new bath showers a year or so ago, this march the bath upstairs started leaking, I hired pro plumbers to come in and see what the problem was, a leaking main valve that controls water output was leaking. The plumber told us that the installer tighten the connection nut to tight. Causing a crack in the nut. Im so sick of shotty workmanship I hope bath Authority reads the reviews, and get back to me.Review fromJenn C
Date: 04/03/2025
2 starsOverpriced. Read reviews before committing. Their average price is $15k, regardless of scope. They pressure when someone comes to give bid. Anything 5 figures worth deserves a day to think about it. They claim the price won’t be same HUGE RED FLAG. Don’t give detailed cost breakdown, simply state “that’s what things cost”. Had similar ad experiences as others with piss poor communication being a huge issue. The algorithm they use for how many jobs get done correctly vs those that don’t clearly works for them. Find the products you like and hire a contractor your neighbors or friends use instead.Review fromJoseph P
Date: 03/20/2025
1 starIts been months with no communication. I called to cancel and they said they would keep 70% of our money for doing absolutely nothing. Dont buy from them, they are a company of theives and scammersReview fromJessica L
Date: 03/03/2025
2 starsJessica L
Date: 03/03/2025
We booked with Bath Authority after an amazing experience with Renewal by Anderson. I assumed another large “white-glove” style company/install would be as pain free as what I experienced with RA. However, this has not been the case. Firstly, their customer service callers (Natasha especially) are condescending and flippant to my concerns. We have had numerous issues with install including but not limited to; the shower head being off center and positioned far too high, the shelf they installed being off center when I specified I wanted it centered for aesthetic purposes, the wall bows in two places, the tub also is higher on one side where your feet rest like the boards they installed to level the shower were popped on that edge, the hot and cold were flip-flopped, and the tub overflow spins freely and is not sealed. For $15k I would expect far better customer service and workmanship. Not only that but the sales man was extremely high-pressure. I told him several times we would decide Monday after talking it over but he continued to pressure and pressure, putting us on the spot and calling his boss at home to bring the quote down further- saying we would lose that price if not booked that day. My other quotes were roughly the same for an entire bathroom remodel, not just tub install. Overall… I am extremely dissatisfied and have requested to speak to an operations manager to which Natasha disregarded and snidely dismissed redirecting the conversation to final payment that was due. Why am I completing payment when my issues have not been resolved and I have not spoken to anyone in management? We had considered booking for our other shower install, but the lack of customer care is appalling, please make it right.
The Bath Authority
Date: 03/10/2025
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ***** ******** ** ******************************************* We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SSReview fromDennis D
Date: 02/26/2025
5 starsDennis D
Date: 02/26/2025
Mr. John ******* gave an excellent presentation for a shower replacement. He was very comfortable in his knowledge of all the facets involved with the renovation-materials, procedures, choices. His suggestions were valuable and provided good choices for us to consider. He made us comfortable and well-satisfied. We are looking forward to a beautiful, well-done new shower. ****** *** **** ****The Bath Authority
Date: 03/05/2025
****** , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -SSReview fromMary and James M
Date: 02/13/2025
5 starsMary and James M
Date: 02/13/2025
We just had Nick and Hector finish our shower. It took 2 days which we new ahead of time. They came on time! They were very professional, reviewed all that was being done before he started the project. Cleaned up everything! Very impressed! I would recommend them ! Thank you Bath Authority Beautiful!The Bath Authority
Date: 02/26/2025
**** , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -SSReview fromDanielle K
Date: 01/25/2025
1 starDanielle K
Date: 01/25/2025
They say it's no obligation but we said we weren't interested and they still keep calling us multiple times a day.The Bath Authority
Date: 01/29/2025
Hello, D******* , we apologize for any unwanted calls you have received from us. Please email s********************************* and include the phone number you wish to cease calls to. We will be sure to accommodate your request and remove you from our system upon receiving this email. Thank you. -SSReview fromCharlene S
Date: 10/15/2024
1 starCharlene S
Date: 10/15/2024
You have to stand against the back wall to get wet (36x38) area. And the water projects on your chest and chin. The installers came out and put in a longer neck and reinstalled the same shower head. But it didn't change the direction of the water projection issue. I called bath authority customer service and told them the issue was the same and not resollved. They had Carol call me the Project manager. She asked me if I picked out the shower head. I said it was the one the sales person recommended. She said she reviewed the notes from the installers and they said it was working. She said I could go to depot and get a different neck and shower head and install it myself. She said it's not that hard to do because she has done it herself. Or the installers could put a different head on after I bought one with my own money from home depot, but I would be charged for the installation. I told her I paid 15K for this shower I'm not going to spend more money. She was very intimidating to talk to and I was extremely upset with her communication skills and resolution offers which made things escalate. She said I was rude and was recording me and she wasn't going to listen to me. My husband could her yelling at me from a good distance. It was hard to get in a word edgewise. Needless to say nothing was resolved. I then got a call from Jason her manager. I don't know what the end result is going to be, I emailed Jason pictures of a basic shower head that I think would work better. I don't know what the resolution is going to be if any. Beware of this company. If you have an complant/issue and you already have a contract and payment arrangements, Good luck trying to get a resolution. There CC is awful. Once you pay for something you're basically stuck with the product an installation. Jason told me there's no way that you can try out a shower head before it's installed. And he had the same head installed and his wife is happy.The Bath Authority
Date: 10/28/2024
********, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. I have forwarded this along to our customer experience team and someone should be reaching out to you shortly - to discuss your feedback further or to resolve any issues. In the meantime, please feel free to contact our customer service team a* ***** ******** ** ************************************* We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. -SSReview fromdennis z
Date: 09/24/2024
5 starsdennis z
Date: 09/24/2024
The Bath Authority just finished our project and they did a wonderful job.It was like they were never there. Removed our existing tub/shower combo and put in a new Shower only. It looks great and there wasn't a "hair" out of place. Great work, one diay install and looks super. The installers Ken and Rose were really professional. Ken went over the cleaning, maintenance and care . Super, super happyThe Bath Authority
Date: 09/26/2024
Dennis , your satisfaction is our priority, and we're thrilled to hear that we've met your expectations during your recent experience with The Bath Authority! We appreciate your feedback and thanks again for trusting us for your bathroom remodeling needs.Review fromJT B
Date: 09/05/2024
5 starsPrompt and professional. Did a great job on day one, very pleased. I would highly recommend.
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