ComplaintsforProfessional Chimney Service Inc.
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
job took place august 14, 2023 on my chimney quote stated: tuck pt as needed, not complete repair crown, not done tar flashing around chimney if needed, not done spray with water repellant they left a hole unfilled near flashing, they came out one day when i had a dr. appt and said there was no hole. since then had an insurance adjuster come out for roof and he said there is a hole and it looked like all they did on the rest of the chimney was smear cement caulk over the bricks. I would like the hole filled and compensation for my time. Many texts have been sent addressing this issue with the owner and still waiting for a resolution.Business response
11/16/2023
Please see attached documentCustomer response
11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *****
Customer response
11/20/2023
it would be beneficial for a chimney tuck pointer to come to my residence to see the workmanship that was done on my chimney, i would like their expertise, in order to evaluate that the job done was 100%.
then we can go from there. right now, as it stands, it is my word against the owners'.
thank you,
*** *****
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Contact Information
Bedford, OH 44146-3405
Business hours
Today,8:00 AM - 9:30 PM
MMonday | 8:00 AM - 9:30 PM |
---|---|
TTuesday | 8:00 AM - 9:30 PM |
WWednesday | 8:00 AM - 9:30 PM |
ThThursday | 8:00 AM - 9:30 PM |
FFriday | 8:00 AM - 9:30 PM |
SaSaturday | 8:00 AM - 9:30 PM |
SuSunday | 8:00 AM - 9:30 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.