13 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Beverly B
5 stars04/11/2024
Mz. Dee and the team at USTax Factory are excellent. I am confident that my taxes are completelg accurately, in compliance with all of the current tax guidelines. Mz. Dee holds me accountable to do my due diligence to ensure I have all of my documentation, as well. I have learned a great deal working with her.U S Tax Factory Response
04/14/2024
It is always a pleasure to see you every year. I am so happy that I am able to give you the best service you deserve. I will continue to do everything I can to make sure you know and understand all of the Tax rules and laws each and every year, I thank you for continuing to patronizing me and my business.Review from Lenore H
5 stars04/06/2024
We are so glad that we were referred to Mz. Dee's Tax Factory 2 years ago by a friend. We are extremely pleased with our tax returns results for the past two years. Mz. Dee is very professional and exceptionally skilled in tax preparation and the office staff is very efficient and pleasant. **** *** ****** *****U S Tax Factory Response
04/07/2024
It has been a pleasure to service you and to make sure you are pleased every year. I try very hard to make all my client's understand there taxes and to always make you feel good about coming to my office every year. I am so happy that my client who referred you believed in me enough to have you come to me. I will continue to give you the best service and I look forward to seeing both of you every year.Review from Donna P
5 stars03/15/2024
I had been owing the IRS for years by doing my own taxes and some other crazy stuff I was doing. I then started going to Mz Dee and her tax services, I am never going anywhere else. She has not only done my taxes where now I am getting a refund. She has also given me advice to keep me in the refund column. I so appreciate her and what she has done for my financial health. THANK YOU MZ DEE.????U S Tax Factory Response
03/18/2024
It has been with great pleasure to have helped and serviced you for all of these years. I will continue to give you my best knowledge and skills to make sure that you are taken care of. I look forward to seeing you every year and I do appreciate you for patronizing me and my business.Review from Dominic M
5 stars10/06/2023
I received excellent tax preparation services from Mz Dees US Tax Factory. Not only were the staff professional but Mz Dee politely educated me through the tax filing process.U S Tax Factory Response
10/17/2023
Thank you so much for believing and trusting me and my staff to service your tax needs. It is always the best feeling ever to know someone can come to me with a tax issue or concern and I can put my heart into the situation and come to a conclusion that will allow you to feel better and help you to make the necessary changes to correct the problem with the understanding of why the problem occurred. I look forward to continuing to service you tax needs and will always give you 100% and more. I look forward to seeing you soon.Review from Paula p
5 stars10/05/2023
Mz. Dee is the best tax preparer. If you want tax resolution with integrity, work with Mz. Dee and the U.S. Tax factory. She will not sleep or eat until your tax situation is resolved. Thank you for your hard work and dedication.U S Tax Factory Response
10/17/2023
It has been with great pleasure to service you and your family. I put my heart into my work because what makes me happy is making you happy. I will continue to give you and your family the best service possible and I look so forward to seeing you every tax season. Thank you so much for allowing me to continue to service your tax needs.Review from Richard H
5 stars10/03/2023
I used to do my own taxes until the tax laws became too complicated. Since going to Mz. Dee at the US Tax Factory, I have been receiving full refunds for both State & Federal taxes. And when I do have to pay taxes, my tax bill is reduced by the tax breaks allowed as found by Mz. Dee. In addition, Mz. Dee was instrumental in getting my wife an offer in compromise for Federal, State, and Municipal taxes she was liable for. Her tax liability to these agencies have been paid in full. This could not have been accomplished without the expertise and guidance provided by Mz. Dee.U S Tax Factory Response
10/04/2023
It is always a pleasure to see both of you each and every year. I enjoy discussing the new laws and changes that you and I have both discovered because you still keep up with what's going on in the tax industry. I will always provide you with the most expertise, guidance and professionalism you deserve. I really appreciate you continuing to patronize me and my business for all these years. I will continue to give you my best. It all comes from my heart to see the smiles on your faces coming in and leaving. I wouldn't be successful without client's continuing to allow me to service them. I thank you both and look forward to this continued relationship.Review from Kimberly C
5 stars10/01/2023
I use to file my own taxes and I had a tax expert do my taxes. I was not getting my full refund because I wasn’t educated on all the different tax breaks. Going to Mz Dee at the US Tax Factory educated me on all the tax breaks I was allowed. I started to get my full refundsU S Tax Factory Response
10/02/2023
Thank You so much for believing and trusting in my business to help educate you to better understand your taxes. Here at U.$. Tax Factory this is so important to me that you understand everything about your taxes and we are always here to answer any questions all year round. It is always a pleasure to give you updated knowledge of the tax rules & laws as they change every year. Please continue to let us service your tax needs and I will continue to make sure you get the education and knowledge you deserve.Review from Shawn P
5 stars09/08/2023
I met US Tax factory, Mrs. Dee and Company by the grace of God. At the time that I met her, I was literally sinking and drowning with substantial amount of tax debt! Mrs. Dee was able to clear and straighten out all of my tax papers. (patiently) Working from state to state city to city she was able to find all of my tax information and brought everything up current. She’s a pleasure to be around. She’s passionate about what she does. Her team is phenomenal, her office is it the atmosphere is pleasant and has a warm welcome! I am So Thankful for US Tax factory. She has changed my life for the better. I highly recommend US Tax factory.. Anyone who is having any tax issues big or small do not run from them . Mrs. Dee and Co. will get you together. They're dedicated collectively as a team And they make sure that you have what you need to get you to a fresh start. I cannot thank her enough. I wish I could give her 1000 stars because I’ve never thought I would ever see the light at end of the tunnel! THANK YOU MRS DEE , and NESHA Do not hesitate to go to US tax factory and get to know Mrs. Dee AND her awesome team! Their work is Unmatched!!!!! KEEP doing what you Do!U S Tax Factory Response
10/01/2023
Thank You so much Shawn. It was with great pleasure to make some well over due changes in your life. I always put my client's needs first and the most important thing for me is making sure you are well taken care of the best way I possibly can by giving you a piece of mind. My thought process and dedication to you will always be of top priority. I will continue to give you the best service that you deserve. Thank you so much for believing in me & my staff. We enjoy seeing you every year and will continue to give you our best.Review from Linda E
5 stars04/29/2023
I love Mz Dee Reese and the US Tax Factory team! I have been getting my taxes done there for about four years now because she's a tax expert, in my opinion. The office and staff are very professional and provide excellent customer service! The atmosphere is inviting too. Mz Dee's mission statement is "Want your taxes done right...she will stay up all night" - this is a very true statement....as she spends time reading and researching to increase her knowledge of the tax laws every year. It is evident that she takes her profession very seriously and will go the extra mile for her clients by identifying and addressing any tax concerns and then will find the best solution to resolve. Mz Dee is the best in my book! Linda E.U S Tax Factory Response
05/09/2023
Thank you so much Linda. It has been with great pleasure to service you and your husband. I try so hard to make everyone feel relaxed and comfortable no matter what the issue or concern is. I have always had so much patience and understanding for other peoples needs. I am here to give the best service possible no matter what the problem is. I enjoy seeing you both every tax season and will continue to always give you my best. Client's like you make be enjoy what I do. This service comes 100% from my heart. My new slogan is I do taxes from my heart and not my pocket and I will continue to do. Looking forward to your continued business and I do appreciate you and your husband for patronizing me and my Business.Review from Beverly B
5 stars04/07/2023
I highly recommend Mz. Dee and US Tax Factory. She is knowledgeable, thorough and very personable. The Support staff is professional and welcoming. Mz. Dee goes the extra mile with and for her clients.U S Tax Factory Response
04/14/2023
It has been with great pleasure to have assisted you with all of your needs, I will continue to give you the best service and will always go the extra mile to make sure everything is taken care of for you. I'm looking forward to a long relationship of giving you my best. I appreciate you patronizing my business.
Customer Review Rating
Average of 13 Customer Reviews
Contact Information
5311 Northfield Rd Ste 6
Bedford, OH 44146-1135
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.