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ComplaintsforStemble's Meats LLC
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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Consumer brought meat into store to have company process it into summer sausage. The pricing board listed price of service as $3.75 per pound. When consumer went to pick up summer sausage he was given price of $5.15 per pound. Company said they had to charge more to add hog fat and other spices. Consumer brought 25 pounds meat to have processed at posted price of $3.75 per pound which total cost he should have been charged is $93.75, however he was charged $5.15 per pound x 25 pounds = $128.75.Business response
11/21/2021
When we process deer product it grows at the rate of 1.4%. The customer brought 25# of deer meat and received 35# of Sumer sausage back. We were unable to explain the gain in product. We should have just given the customer 25# of product and charged accordingly. Our path forward is to respond in that manner if the customer doesn’t understand. Each SS log varies in size and weight so the customer actually received 34.33 pounds x $3.75.Customer response
11/22/2021
This is wrong. Stembles knows it. Not exceptable. The previous owners never did anything like this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.