Business ProfileforDonna's Premier Lodging

My ex fiancé and I were looking for an affordable and local place to have a small intimate wedding. We found Donnas and thought it was perfect. Everyone was really nice about setting things up. We set things up around July 19. A few weeks later, some details came up regarding my fiancé and sadly I decided to call off the wedding. I notified Donnas and ask for a refund of the full amount on August 4. The latest they needed a cancellation was September 4, the date of intended service was to be September 15, 2023. So I was well ahead of that. I paid a total of 1552.06 for a full wedding service package and reservations. I was refunded 1302.06. I am still owed 250 dollars. Since there is no cancellation policy noted for weddings on the website, I’d assume it would align with other the reservation cancellation which is full refund if cancelled before two weeks of date of service. Also, I cancelled well over a month in advance. These circumstances are beyond my control and have caused much heartache. There is no documented notation on the website regarding the wedding package refund and since no services were utilized, I did not end up costing the facility anything. I ended up choosing this venue due to affordability, modesty, and values. This is a lot of money to me. I feel that I am being taken advantage of in a moment of weakness and hurt because I had to make a tough decision in order to protect myself and my future. I am not in a good place and I would appreciate some grace extended here and my additional 250 returned so that I can more easily budget my finances, as I have lost quite a bit due to this situation. I feel that due to canceling well over a month prior to the event and not utilizing any services, this should be no problem. Not to mention the emotional and mental toll this has taken on me.