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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Panda Roof installed a new roof on our home at *** ******* ***** ***** ******** **** in 2022. Since then we have had several leaks. They are very slow to come out to make repairs. Now we have an unresolved leak into our living room. I have called them three times, and they say they can't send anyone until they have the right crew to do it. They do not give any estimate on what day that will be and are very inconsiderate on the phone. Meanwhile I still have a leaky roof and need it fixed.Business response
06/21/2023
In response to the complaint for the project for ****** ******* ** *** ******* *** *** ******** OH . The project was completed prior to the leak found on June 2023, in the complaint it says 2022, but we did not do any project for Mr. ****** in 2022. The leaks he experienced was, self inflicted by setting up a rain barrel to catch the water from the downspout and putting in a filter on top of the downspout in the gutters and then it plugs up after debris gets into the filter, backing up the whole gutter system which caused it to spill over into the attic of the house by in running back in under the newly installed roof system.
Mr. ****** did call several times very upset and demanded someone to come out immediately! what didn't make sense to us that it was leaking while the sun was shiningAfter pointing this out to Mr. ******, he agreed it is nothing that Panda Roof did because of his own water system set up.
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Contact Information
13225 State Route 39
Big Prairie, OH 44611-9654
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.