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Complaint Details
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Initial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We gave David Bauer a deposit of $3500 to go towards the completion of a renovation he agreed to do. A contract was signed. His communications became sporadic, and then he stopped communicating with us altogether. We had to find a different builder to do our project and are significantly behind our desired schedule.Business response
08/15/2022
Good morning ****,
The ********** did give me a deposit check in the amount of $3,500.00 and signed a contract (please see attached). As you can see in this contract, this deposit was paid for pre-construction services rendered (getting needed quote, selections and bids for project). DBCH, Inc. provided such services. No refund is due.
Best Regards,
David A. Bauer, Sr. President
DAVID BAUER CUSTOM HOMES, INC.Customer response
08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.We gave him the deposit in anticipation of work being done; we did not give him this deposit to simply give us an estimate and meet with us a few times via zoom.I would also question what work they're referring to- he neither designed our plans nor ever actually came to our house/job site; he gathered materials estimates and that is all.
Regards,
******** ********
Business response
08/24/2022
As *** ******** stated in her reply, we performed services under our standard form agreement, including zoom meetings, obtaining quotes and estimates from vendors and contractors, putting together cost estimate breakdown for project and bank loan. This is what the deposit check was applied towards, as per agreement.Customer response
08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.This was a deposit to be applied towards construction.
Construction would not have occurred if we continued the process with Mr. Bauer, as he totally stopped communicating with us.
No progress was made towards construction, and the process was halted by Mr. Bauer. We are requesting our deposit back, as we did all the selections and only minimal meetings occurred.
We would be open to paying Mr.Bauer an amount closer to the work he actually performed, which was minimal.
Regards,
******** ********
Customer response
08/29/2022
On July 6th, 2022 we told him via email that the project had come to a standstill due to his lack of communication and forward movement and requested a return of our deposit. We also told him we were going with another contractor. Prior to that, the last communication we had with Mr.Bauer was on June 4th, and he said he had COVID and would let us know when he felt better.
Prior to this, in April and May, our mortgage loan officer sent him several emails requesting information, and he never responded to her at all.It doesn't seem he showed any intent of doing anything on this project due to his lack of any action and by totally ending communication with us.
Customer response
09/16/2022
No construction work was started prior to us requesting a return of our deposit. No materials were purchased.
He also never came to our home (the job site).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.