Business ProfileforCMC Properties

I was told an apartment was available for rent and paid a $200 hold fee only to find out the apartment was not actually available. I am requesting a refund for this fee. 4/30 - submitted request for move-in date of June 7th. Was incorrectly told that yes, there was a 1BR available for this day. Gave debit card over the phone so a $200 deposit could be placed to hold the apartment. 5/1 - Toured model apartment. Was told a lease would be sent to me by the end of the day. Nothing mentioned about the apartment not being available at this time. 5/4 - First copy of lease received virtually, date of lease start read June 15th 5/6 - Called at 9:38am and left a message with the answering service who said I would get a call back within the hour. - Called again at 1:06pm since I never got a call back, no answer - Called again at 1:46pm - Spoke to assistant property manager. I said the dates on the lease were incorrect and needed to be June 1st not June 15th. Was told that that current tenants would not be moved out by then and they would not know what repairs needed to be made. I said that I needed to be moved in by June 7th at the latest due to work constraints. Told to call back June 1st and she would have more information. 5/9 - Received Welcome email with June 15th listed as the date of move-in. I replied that this date still did not work for me and I would not be able to move into the apartment and requested a refund of the $200 hold fee. 5/17 - refund denied due to “not cancelling by 5pm the following business day.” However, I was never made aware of this policy at any point. I did in fact call (3 times) the morning of the very next business day after the lease was received in order to address this situation. Up until I received this first lease, I still believed the apartment to be available June 1st and was still planning on moving here. I have made multiple attempts to contact the property via email and phone for several weeks with no response