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Find a Location

Handyman Connection Corporate Office has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHandyman Connection Corporate Office

    Construction Services
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:

    This company also offers business opportunities operating a Handyman Connection franchise.  Franchise locations are independently owned and operated.  Separate reports on franchise locations are available from your local BBB.

    This corporate office shares office space with a local franchisee, Handyman Connection of Blue Ash. 

    See all additional business information

    At-a-glance

    Customer Reviews

    1.71/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Handyman Connection in Blue Ash, OH offers construction and remodeling services including:

    Aging in Place
    Carpentry
    Decks
    Drywall
    Electrical
    Fences
    Maintenance & Installations
    Painting
    Plumbing
    Remodeling
    Shelves
    Storage
    Tile & Flooring

    Business Details

    Headquarters
    11115 Kenwood Rd, Blue Ash, OH 45242-1817
    BBB File Opened:
    11/26/1990
    Years in Business:
    33
    Business Started:
    11/1/1990
    Business Incorporated:
    1/31/2014
    Type of Entity:
    Corporation
    Alternate Business Name
    • Trident Investment Partners, Inc.
    Business Management
    • Mr. Jeff A. Wall, Owner
    Contact Information

    Principal

    • Mr. Jeff A. Wall, Owner

    Customer Contact

    • Mr. Jeff A. Wall, Owner
    Additional Contact Information

    Fax Numbers

    • (513) 771-6439
      Other Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have submitted a 3 page letter to the corporate office due to character limit this is all I can do. We hired Handyman Connections of ****** **** to do two small bathroom remodels We were told this job would take three days to complete. The job started on the morning on 1.15 The job was finally finished 2.18 a month after promised finish date.The Craftsman have been unprofessional. would show up and than 30 minutes later leave to go "save a cat" or "pick up their kids" One named Ian even had the nerve to ask us for gas money because the "company didn't pay him on Friday like they were supposed too" The owner Brien is trying to ask us to pay him prior to the job being finished insisting they will come and finish the job and they just need cash flow coming in from our job (like they can be trusted) after we already gave them a 50% deposit that was not deserved. another concerning part is that supplies we personally bought for the project went missing (two GFI outlets costing $25.00 dollars each, 4 special lightbulbs for the master bathroom costing $7.00 each, and a 100 pack of copper crimp rings costing $25.00 each. There was also 500 dollars worth of material that on the estimate the company was supposed to buy that we ended up having to purchase instead. (we had already voiced this issue with Brien, the owner and he has yet to address it) Now the owner Brien has decided we actually owe him 385 extra dollars for "supplies" we didn't agree upon. sense we wont pay that he voided our 1 year warranty. on the estimate you were supposed to put up the mirror, medicine cabinet, change the outlets and hardware on vanity that you never did and we did ourselves that he did not deduct from the invoice. complete disrespect throughout the entire project. I am completely disgusted by this company and will warn everyone I know to never use these guys. Brien the owner is the rudest person I have ever dealt with. He should not own a franchise let alone be the face of any company.

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ruth Ann D

    1 star

    11/21/2023

    Hired them for a bathroom remodel. The contractor that came said he'd be done in 1 week. Now soon to be going on week 5. All tile work he did was horrible and had to be ripped up and 1 week gone. He got fired. Brought in someone else who said he worked 9-3 (due to pacemaker). He has maybe worked 3 days of 4 hours each. He said it'd take him 3 days for tile. He's now on day 4 and still has half of the floor to finish and then needs to grout. He still needs to finish painting walls, putting tile around tub, floor, paint and install baseboard then put in all fixtures. I was to have carpet installed 3 weeks ago and have moved installation twice. He says he's working the weekend to get finished by Thanksgiving then doesn't show on Sunday. Going into week 5 and doesn't look good. I asked for tile receipts from the owner for tiles I paid for and never received them so I went to the tile store and got copies. After I complained to "corporate" I then received emails of my receipts. Never got a response from Corporate so that says a lot about the company as a whole. I have yet to receive invoices of what I have paid the company for the labor. I would never recommend this company to anybody.

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