Business ProfileforHandyman Connection of Blue Ash

I had handyman connection come out and tear down my old deck and install new deck around my new pool. They came out and started tearing down old deck around June of 2022. The pool was installed around mid Sept 2022. Handyman came back out around December to finish tear down and start new deck. They some what finished the deck in Jan 2023. We had issue from the start with the deck. They had cut pieces that did not look very good. They came back out and fixed that issue. They also did not cut the boards correctly around the pool and could not come up with a good idea. After months they finally came back out to put a black piece of rubber material around the deck to make it look better. However, by the end of the day the heat had already cause it all to wrinkle and it just wasn't going to work. A month or so later we contacted them again about these issue and there plan on fixing the issues. So a month or so later a guy came out tore all the deck boards off and adjusted the boards to make them look slightly better but in the process they did not use the hidden fasteners at all in most boards. Some boards weren't even secured to the joist. We told them about the issue they sent another guy out and he started drilling holes in all the decking to secure the boards. which is not what we wanted. We talked to them again about all the holes in the deck so then they sent a guy out to put plug in the holes. He did not installed the plugs correctly he forced them in so now there all mushroomed and popping out of the deck boards. Since then they refuse to do anything else. The owner says hes sold the company to an employee that currently works there and he's basically in court and the government owns all his assets. We still have many problems with the deck we have paid them over 17000 and have probably that much or more in material. Some of the issues that remain are building code issues and others are cosmetic issues.