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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In July, I purchased a 2022 GMC Sierra from Cronin GMC of Bowling Green. Their finance dept sold me a gap insurance contract that cost me $850 when I purchased the vehicle. A week later I refinanced the truck with a different lender, and the new lender had their own gap insurance contract, so I canceled the previous one. Cronin GMC told me that I would be refunded the $850, but I just had to wait some time. They have been giving me the run around since July 2022. They no longer respond to my voice-mails or email, after telling me last year that they would pay me. I filled out the gap cancelation form just as they had instructed me to do. Here we are; 8-9 months later and they still haven't paid me or given me any reasonable explanation. My $850 couldn't have vanished into thin air. The gap insurance company and the original lender both told me that Cronin GMC dealership are the ones responsible for refunding my money. There seems to be nowhere that I can turn to get any answers.
Business response
04/29/2023
I am currently looking into the status of the refund. If indeed the contract was cancelled then the customer certainly will get a refund.Customer response
05/02/2023
Complaint: ********
I am rejecting this response because:Cronin GMC has been telling me that I will be paid for almost 10 months now, but I am yet receive payment. The original lender (5/3 bank) and the gap insurance company (old republic) both notified me that my I should receive payment from Cronin GMC. They keep saying that I will get paid but it never happens.
Sincerely,
***** ********Business response
05/05/2023
Refund is being processed and should be received by customer next week.Customer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
12/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My 1st visit ti the dealership did not go very well. I went to purchase a new vehicle they had advertised on their website for $25,075. I drove the vehicle and went to start the financing and they informed me they had made a mistake and the advertised price was incorrect and they wanted to charge me $2000 more than advertised.They would not honor the price in their website. I just want them to honor the advertised price. I am giving them a chance to earn my business and honor their advertised price but they offered me a different vehicle that was more expensive without the options I wanted.Business response
12/27/2022
This is a simple error. General Motors made MSRP adjustments on certain vehicles and unfortunately when that is done it sets a second price in the system that confuses the program, so it essentially has two list prices, one MSRP and one Internet Price. In the first attachment you can see the vehicle in question along with a vehicle that did not have the MSRP adjustment so there is no Internet Price. The second attachment shows how it appears on the invoice. As far as the other $500, the customer requested the incentivized rate of 4.59% and those two offers cannot be combined, and it states that on the site.Initial Complaint
07/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a Jeep Wrangler from this dealership on 6/16 and it was delivered on 6/20. The add for this vehicle stated that it came with Mopar floor mats. The vehicle was delivered without them. In speaking with the dealership both my sales rep (**** *******), the sales manager (****), and Finance Manager (****** *******) all confirmed that they had the floor mats. They stated that the detail shop forgot to put them back in the vehicle after cleaning it. I was told multiple times that the dealership would ship them to me, but every time I follow-up one of the associates noted above would state that they have not done it yet. As of 2 days ago the dealership stopped responding to my request for updates. Needless to say the communication from this business is lacking,Business response
07/14/2022
[BBB transcription via email from business; see file]
I received the BBB complaint letter today. I will not make any excuses, sending these floor mats out slipped through the cracks. I sent them today. I am sorry for the inconvenience this caused our customer. Below is a copy of the FedEx receipt with the tracking number. Let me know if you need anything else.
Customer response
07/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.