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Find a Location

Valvoline Instant Oil Change has 1 locations, listed below.

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    Business ProfileforValvoline Instant Oil Change

    Oil Change

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    936 S Main St, Bowling Green, OH 43402-4707
    BBB File Opened:
    6/3/2019
    Number of Employees:
    1

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I needed a oil change so I took it to Valvoline in ******* ***** **** *** ***** **** ****** on 9/24/21 10:27am. They changed my oil and immediately leaving there I had to go back because they didn't secure my bottom guard they took off to get to my oil filter to do my oil change. Then after the manager himself ******* went down and secured my bottom guard ,but apparently didn't check to make sure everything else was tightened correctly. I left and thought that was their only mistake they made but they didn't tightened my oil filter. After 3-4 weeks of driving it to work and back home I go to get in it and it's making a loud banging sounds saying no oil pressure. I immediately shut the car off and don't know why my car is doing this.I then try to make an appointment for my car to get towed and brought in but they had to close for two weeks because they got Covid. the shop in my town *********** **** ********** *****. Then the owner ended up dying from Covid so my car didn't get in their shop till 12/7/21. The mechanic himself told me all he had to do was tightened the oil filter and fill it with oil. My car isn't leaking oil anymore but it's still making noises. I've never had any problems with my car before this. My car is a 2010 Jaguar XF with 67,000 miles on it. The car had 65,189 when I got the oil change. I tried reaching out to them to resolve it between us but I haven't heard anything back from them. I would like a refund of my oil change from Valvoline on 9/24/21. I would then like them to pay for my service I had done from ********* ***** ***** on 12/7/21. Finally I would like them to pay for the damages done to my car still. My cars engine has not been the same since my oil change from Valvoline.

    Customer Reviews

    0 Customer Reviews

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