ComplaintsforDayMark Safety Systems

• Initial Complaint

  01/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Starting in July of 2022, I contacted a sales rep for DayMark. Around the middle of August I was contacted by the rep to come out and demo their product. The product is a label printing system for food service. This third party rep demoed the product, then said he would contact me for further steps. After not hearing from the rep for a couple weeks, I reached out by email. A week later I received a response. I expressed my concerns and a Zoom meeting was scheduled for 9/6/22, which was then pushed to 9/20/22. After that Zoom call, I received no communication. I contacted DayMark via their website and within a day I was contacted by another rep. That rep seemed to get the ball rolling since I was contacted within another day to set up another Zoom call to walk through the program. After several attempts to locate the printer that works with the system, I was contacted my the original rep who told me the printer had been delivered. When I searched the mail room, I found the package. It had no person of contact on the address, so the mail room had no idea where to deliver it. Also, during the demo, the rep told me the printer was of no cost since we would be purchasing their labels. I would later find that the printer cost us $200. After my last Zoom call, at the beginning of November, I thought everything had been taken care of. The woman I spoke with claimed that they were working on our labels and that I would be hearing from them within days to show me how to use the software. After a week I emailed to see what was going on, no response. I emailed her again in December, no response. It's now January and I haven't heard from anyone. Now I have a printer with no labels and no software training. This is the worst customer service I've ever received.

  Business response

  02/15/2023

  Thank you for brining this to our attention.  We apologize greatly for all the inconvenience and frustration this has caused our customer. We have reached out to our customer and have asked for another chance to show our true dedication to servicing our customers.   We acknowledged our lack of service and have made it a priority to regain our customers respect and trust.  If there are any further questions or concerns please let me know.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩