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Find a Location

In and Out Creations LLC has 1 locations, listed below.

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    Business ProfileforIn and Out Creations LLC

    Patio Contractor

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    State of Ohio v Jeffrey Grimes and In And Out Creations, LLC - 2024 CV 00587

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

    On July 24, 2024, the Ohio Attorney General's Office filed a civil lawsuit in Fairfield County Common Pleas Court against defendants Jeffrey Grimes and In And Out Creations, LLC, who solicited and sold home improvement goods and services.
     
    The Ohio Attorney General's office and the lawsuit allege the defendants took payments from consumers but did not do the work, failed to complete the work, provided shoddy substandard work, failed to correct work, and/or failed to provide refunds.
     
    The lawsuit seeks restitution for the victims, civil penalties and an injunction to prevent Grimes and his business from continuing to violate the law or do business until restitution is paid.  
     
     
    For more details you may wish to contact:
     
    - The Ohio Attorney General's Office Help Center
    Toll-free: 800-282-0515 or Local: 614-466-4986, 30 E. Broad St., 14th Floor, Columbus, OH 43215, https://www.ohioprotects.org/ and https://www.ohioattorneygeneral.gov/Media/News-Releases/July-2024/Yost-Sues-Home-Improvement-Contractor-Who-Took-Nea
     
    - The Fairfield County Clerk of Courts office,
    224 E. Main Street, Lancaster, Ohio 43130, phone 740-652-7360, https://www.co.fairfield.oh.us/Commonpleas/fc-Case-Information-Records-Search.html

     
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Patio and deck builder, outdoor living , hardscape, retaining walls and fence installation services,

    Products & Services

    Patio and deck builder, outdoor living , hardscape, retaining walls and fence installation services,

    Business Details

    Location of This Business
    11550 McCullough Rd SE, Bremen, OH 43107-9742
    BBB File Opened:
    6/19/2020
    Years in Business:
    8
    Business Started:
    6/17/2016
    Business Management
    • Mr. Jeff Grimes, Owner
    Contact Information

    Principal

    • Mr. Jeff Grimes, Owner

    Customer Contact

    • Mr. Jeff Grimes, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This was for construction of a retaining wall. Payment for materials and deposit were made May 25, 2023. Project was supposed to be completed in July. Contractor removed a porting of the existing wall in July/August, but never returned. Many excuses have been offered, labor shortage, COVID, truck broken down, etc. I have a copy of the contract and a variety of e-mail and text correspondence with the contractor.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anton M

    1 star

    02/22/2022

    I would not recommend working with In and Out Creations. Overall he seems like he would do good work, but we never had a chance to find out. We started the quoting process back in April 2021, and was supposed to start work on July 1st. We paid 50% down payment (please don't ever do this with anyone) with the agreement that he was only a week out. Well it kept getting pushed back, and understand delays happen, but after several delays, we agreed to set a date for September 7th. He still did not start on that day, so we decided cancel and it was agreed we would get our down payment back. 6 months later and we still don't have all of our down payment back.TL;DR: Don't give In and Out Creations a down payment, especially before work has been started.

    In and Out Creations LLC Response

    04/01/2022

    ****, i apoligize you had that experience with us. Yes your job had gotten pushed back which if i had ever had to do that in the past it had never gone over 2 weeks. Last year was one of our busiest years which was great but not being able to hire employees because i couldn't find anyone that wanted a job and if i did find one they wanted ***** $ to start and i just couldn't give someone that much money being inexperienced so i installed all my work last year with only one guy ( being myself). Yes, i experienced allot last year that i hadn't ever dealt with and in doing so it pushed jobs 1-2 months out away from original start date. All my clients were great about it and so were you ****, We were headed to start your job the day after you cancelled but i understood too. You did get all your money back but in 2 payments but again ****************, i do understand your feelings. For the record though,,, nobody will never find a hardscaper to install a patio, retaining wall, fence,deck.ect. that takes the pride of knowing that i give everyone a 5 year warranty on all contracted hardscape work and ive never been called back to repair anything ( knock on wood,lol ). Working with the homeowner and taking everything in consideration to their needs, wants, and designing and installing that project to the best functionality, best cost,, even though i spend a little more time, and take every precaution adding more materials to a project to make sure they will last for years to come. I am sorry **** that your missing the experience on one of my patios.

    In and Out Creations LLC Response

    04/01/2022

    ****, i apoligize you had that experience with us. Yes your job had gotten pushed back which if i had ever had to do that in the past it had never gone over 2 weeks. Last year was one of our busiest years which was great but not being able to hire employees because i couldn't find anyone that wanted a job and if i did find one they wanted ***** $ to start and i just couldn't give someone that much money being inexperienced so i installed all my work last year with only one guy ( being myself). Yes, i experienced allot last year that i hadn't ever dealt with and in doing so it pushed jobs 1-2 months out away from original start date. All my clients were great about it and so were you ****, We were headed to start your job the day after you cancelled but i understood too. You did get all your money back but in 2 payments but again ****************, i do understand your feelings. For the record though,,, nobody will never find a hardscaper to install a patio, retaining wall, fence,deck.ect. that takes the pride of knowing that i give everyone a 5 year warranty on all contracted hardscape work and ive never been called back to repair anything ( knock on wood,lol ). Working with the homeowner and taking everything in consideration to their needs, wants, and designing and installing that project to the best functionality, best cost,, even though i spend a little more time, and take every precaution adding more materials to a project to make sure they will last for years to come. I am sorry **** that your missing the experience on one of my patios.

    Local BBB

    BBB of Central Ohio

    BBB Reports On

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