Business ProfileforAMG Peterbilt of Columbus

I took my truck to this shop in December for a low oil pressure alarm I was getting. They attempted to charge me $2500 for diagnostic and repairs just to discover what they initially told me the issue was turned out to not be the problem. They then told me the engine needed to be rebuilt or replaced. The truck was under warranty with a $20,000 engine limit. The repair for the rebuilt engine was a little over $18,000 which was less than the allowed amount covered under my warranty with me only being responsible for a $350 deductible. They told me they had to order parts that would take 3-4 weeks to come in. After the parts were received 3 weeks later they said they would start on my truck and it would take two weeks to complete the repairs. After two weeks I called to check on the truck and was told it wasn’t done. I continued to call every few days each time being given a new date as to when the repairs would be done. This went on well into February at which point it caused me to lose my job. Once the truck was finally complete today and I went to pick up my truck I was told I had to pay over $2,000 because the warranty only covered $20,000. I explained to the manager Andrew that I was only supposed to be responsible for my deductible of $350. He insisted that I pay the $2000 or I couldn’t pick up my truck. After looking at the bill I noticed that they had charged me the $2500 for the initial work that they did for the misdiagnosis which included over $1300 in labor alone for diagnostic time billed at $160 per hour. I have already lost my job due to them taking their time to fix my truck and now they are holding my truck hostage for even longer because I don’t agree with them wanting to charge me the $2500 for a misdiagnosis.