ComplaintsforGanley Chevrolet of Brookpark

• Initial Complaint

  02/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As we reviewed our records 1st week of having the vehicle it was in service for what was said to be catalytic issues. The check engine light weirdly would come on and go off never showing a code. So we maintenced with oil changes every 3k miles and premium fuel. On Monday the Feb. 6th it showed the codes P0009 and p0017. Wednesday the 8th we had the parts repaired by the suggested codes. We were sadly told the timing chain more than likely had skipped a tooth. In disbelief we went to the internet to find 100s of complaints on this make and model of the traverse and the 3.6 engine. 1. Why was it never recalled with so many failures of this engine? 2. Why wouldn't the dealer know this is an issue to repair or replace before selling? {I talked to several Cleveland area Chevrolet Dealership mechanics whose response was never buy a 3.6 engine. The failure rate is high. Also told once it is repaired it will never run right again just buy an engine. Not great confidence coming from the people who service them daily.} 3.Our company has had this vehicle barely 1 year. Locally driven in the Cleveland Akron area As an entrepreneur I understand we are all here to make money but my goal is always keep our clients coming back as clients. Never send out a product that could be defective or potentially harmful to the safety of your clients. Imagine the timing chains breaks and I'm in the middle of the highway? As an independent company I would love to see Chevrolet take some pride and ownership of this situation. We bought the Traverse hoping to get a few years of service. Instead we have been faced with a wrecking ball of issues that would devastate and stagger our mobility to service our clients.

  Business response

  02/21/2023

  Ganley Chevrolet was not aware of Mr. *****s issues with his Traverse until receiving this complaint.  We have no record of the vehicle being service at our location after the sale, therefore we do not have any way of validating his issues.
  Mr. **** purchased an 11-year-old Chevy Traverse with 140,991 miles on it at the time of delivery, 01/27/2022.  He was made aware of the Vin history (CarFax), the repair order of work done to get it safe for retail, the used vehicle inspection report detailing the wear of the tires, brake pads, wipers and battery and all other wear and tear items on the vehicle.  He was also made aware of our dealer, 1 month or 1,000 miles (whichever comes first) Limited Powertrain Warranty. 

  
  This is the normal and customary process that we do to assure the customer is aware that we have done everything in our power to make the vehicle safe for retail purchase.  Predicting what may go wrong in the future, a full year and 1,000’s of miles later is beyond our capabilities.  A model's history, tendencies or reliability reputation do not make it unsellable.  Automobiles will eventually wear out, major maintenance may be required when they are on the road for over 10 years and over 140,000 miles.
  Attached are supporting document from the original purchase of the Traverse.   

• Initial Complaint

  11/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off a Schindler Elevator vehicle (chevy express van) 11/7/22-11/9/22 stating it was pulling to the right. I was told the repair had been made. Upon driving it home it was noticed that the vehicle still pulled to the right. The vehicle was dropped off again 11/21/22-11-25/22. The service writer told me the mechanic adjusted and road tested the vehicle. After leaving the dealership the second time it was noticed the vehicle STILL pulls to the right the same as it did when it was originally dropped off on 11/7/22. The dealership charged the fleet company (******) for an alignment. After 4 trips to the dealership and then having the vehicle for a total of 7 business days the issue still has not been resolved.

  Business response

  12/02/2022

  In response to the alignment concern on the Chevrolet express van. After our alignment procedure, the specification sheet was within GM standards. It appears that there may have been some type of damage done to the right front lower control arm area. This could mean that the frame/suspension is out of factory specifications and would have to be measured and checked by a body shop with a frame machine. We do not have a body shop at our location. The alignment machine assumes the frame/suspension has no damage and makes it adjustments off what it reads during the alignment process. Our technician did test drive the vehicle and it does go down the street straight, however, there is a very heavy piece of equipment mounted at the far-left rear of the vehicle that actually causes the vehicle to sag to that corner. This extra excessive, non-balanced weight will definitely affect how the vehicle goes down the road depending on road conditions and weather conditions. As the vehicle bounces, it affects how the front wheels contact the road.

  We will be willing to recheck and reset the alignment on this vehicle with the heavy equipment removed and the cargo space empty at no charge. This will give us a true measurement of the wheel alignment on this vehicle as it was originally built before the add-on equipment was installed.

  We did charge the maintenance company for the alignment as General Motors doesn't pay for an alignment after the vehicle has been altered or had equipment installed to it.Tell us why here...

  Customer response

  12/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  The dealership failed to correct the issue. Our company has a fleet of 20 of these exact vehicles with a lift gate on the driver rear of the vehicle. None of the other vehicles  pull to the opposite side. With the weight of the lift gate on the left the vehicle should pull to the left not the right. The vehicle was dropped off noting that it pulls to the right. The vehicle was in possession of the dealership for 7 business days. I was told it might need to go to the body shop which obviously did not happen. If the technician had road tested the vehicle he would have known just as I did that it still pulled to the right before leaving the dealership. If further action was needed i.e. (frame straightening or a part replaced) it should have been diagnosed and repaired. 
  
  Regards,
  
  *** ********
  

  Business response

  12/09/2022

  We feel it best at this point to refund the cost of the alignment back to the fleet company with no further repairs made. We looked at the alignment results again and the vehicle is within specifications. Our technician feels that the weight in that left rear corner is adding to the right pull concern. When weight is applied to the left rear area, it changes the geometry of the suspension affecting the right front. Also, being that there is a chance that the vehicle hit something on the frame or suspension, it should get to a body shop that has frame measuring capabilities to rule out this variable. We do not have that at our location.

  We can contact the fleet company that paid us and work out how to refund them. 

  Customer response

  12/11/2022

  Again our company in cleveland alone has a 20 of these same vehicles as part of our vehicles. I talked to other guys that have the identical lift gate on their vans and none of their vehicles pull to the right. I was told that my vehicle ganley was going to send the van to the body shop (which apparently didn't happen).  I will take my vehicles to another establishment from here on out. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ********
  
  
  

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car ,2011 Chevy Volt to service on Saturday oct 15th because the steering wheel was off pointing to 11 O'clock. They performed an alignment and when I picked up the car the problem was showing even worse then initial. I called them back right the way and report my finding and they told me to bring the car back. When I came back the following Monday October 17 they refused to look again and start blaming other components on the car and want me to pay a diagnostic fee to look any further. Looking at the report of the alignment ,all they did was a toe in/out adjustment and they did not even touch the caster/camber adjustments that are mostly responsible for correcting the offset on the steering wheel. I told them that I'm considering to take the car somewhere else for a second opinion and if the problem gets resolved by doing a correct alignment ,I want my money back, but they refused to honor that.

  Business response

  10/26/2022

  10/26/2022
  
  RE:  Complaint ID:  ********
  
  Per his request Ganley Chevrolet will agree to reimburse ****** ********* his cost for an alignment done on his 2011 Volt if he has an independent shop complete an alignment that fixes his off center steering wheel without overcorrecting or taking any element grossly out of factory specs. 

  
  The vehicle was put on the alignment rack for analysis on Saturday, October 15th.  The rack’s report showed both left and right camber and caster to be within factory specs, no corrections needed.  The toe in and toe out showed out of factory specs.  The alignment was done, adjusting the toe in/out but due to staffing shortages and unexpected walk-in customer volume that day, a staff member was not available to test drive the vehicle.  Once the customer called saying the steering wheel was still off center, the service advisor and customer agree the best option was to come back the following Monday for a return visit.  That service advisor was off on Monday so she turned over the account to a team member that was working Monday and could address possible corrective issues with Mr. *********.

  
  Part of the prep for the Monday return visit was reviewing the customer’s complaint, reviewing the alignment analysis, reviewing the vehicles CarFax history and consulting with the service manager.  Our team noted on the Vin history of the vehicle, an accident that showed damage to the left side and rear of the vehicle which may affect alignment corrections.  They also noted that new tires were installed at 81k miles and a four wheel alignment was performed on 02/11/2022.  This review of the history suggested that there may have been an ongoing alignment issue that may be rooted in other areas of the car and may need more diagnosis time to establish the root cause of the steering wheel being off center even after an alignment returned the vehicle back to factory specs.

  
  Upon arrival for his Monday service visit, Mr. ********* was consulted about our suspicions of greater issues with the suspension, frame or other factors that may be preventing the correction of the steering wheel being off center with just an alignment.  If another alignment is done and over correcting is done that is out of factory specs, may straighten the steering wheel but may cause premature wear on tires and other components under the car.  That is not an option that we would recommend.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car there for repair. I took it back 3 times for the same issue. The car is still not fixed. I paid 1607.00. I left messages and emailed the service manager and general manager and no one will return my calls or emails.

  Business response

  10/13/2022

  Drivability complaints of mysterious noises are difficult to diagnosis and sometimes due to the age and mileage on the vehicle, some parts are found to be worn out, rusty or in need of lubrication and need to be cleaned, replaced or lubed to eliminate suspected causes of the noise.  It sometime takes several attempts to get to the root of the cause of the issue and can be frustrating for both parties involved.  We were the 3^rd service garage to attempt to diagnosis the issue, the prior 2 could not successfully detect the problem.  We apologize for the frustration that this may have caused Ms. ******* and we were dedicated to helping out with this issue if given the opportunity.

   

  Multiple attempts were made to contact Ms.  ******* on August 25^th via phone and text when she requested to talk to a manager.  Time stamped logs are attached.  We learned later that 2 of the three numbers on file were out of order.  Unfortunately, we did not attempt to call back, daily or use email, assuming that our voice mail or text message had gotten though successfully.  See attachment.

   

  Upon seeing a negative online review and this complaint forwarded to us, we had contacted Ms. ******* and apologized for her frustration with her issue with her brakes on her vehicle.  We had offered to re-look at any work we have done and help her diagnose her squeak issue.  She refused to bring her vehicle back into our Service Department, so we had no opportunity to help her resolve her issue with her vehicle.

   

  Her CarFax history shows that she took her vehicle to ******* **** and **** center on 08/03/2021 to have the brakes checked.  See attachment for copy of the CarFax.  A few months later, she returned to the same **** and **** center to get the brake pads replaced along with tires with an odometer reading of 108,979.  We suggested that her squeak, when braking issue may be related to her brake pads or rotors (may be aftermarket or GM Genuine Parts) installed by this private center and we had suggested that she visit that center for an inspection since she will not let us look at it.  This may have been one of the two garages that were previously unsuccessful at finding the source of the brake squeak but only Ms. ******* would know.

   

  On 08/04/2022 with miles of 116,195 she brought her vehicle in to Ganley Chevrolet Service with a complaint of a “creaking noise in the front end, happens at the last part of the stop”.  Our Repair Order document (******) show that the brakes were checked.  The possible source of the noise was detected coming from worn brake caliper pins.  We replace the front brake caliper pins and lube the slides.  A test drive was taken to verify the noise was eliminated.  Unrelated to the brake noise issue, at this same visit, the technician recommended replacing the front stabilizer links as they were worn and loose which could possibly be a safety issue if not address.  Also recommended was replacing the front engine cover gasket because of oil leaks that were detected upon inspection.  All of the work recommended was approve by Ms. ******* and completed.  The cost for the caliper pin replacement was $280.78.  The cost for the front stabilizer links was $316.82.  The cost for the front engine cover gasket was $855.91.  Repair Orders are attached.

   

  A second repair order was created that same afternoon after the vehicle was returned with the complaint of the squeaking noise when stopping returned.  The noise seemed to be coming from the front left side so the technician re-cleaned the left side caliper pin bore and test drove the vehicle to verify repair.

   

  Ms. ******* returned the next day, 08/05/2022 complaining that the brake noise had returned once again.  We re-check our work on the calipers and thought we could identify the source of the noise to the right front caliper. At no cost to the customer, we replaced the right front caliper and bracket.  Again, a test drive to verify the repair was done and the vehicle was returned to Ms. *******.

   

  Ultimately, we want our customers to be happy with their experiences so we have agreed to refund Ms. *******’s cost of the caliper repair as a good faith gesture.  Additionally, we have learned that she has taken it elsewhere to have the wheel bearing replace, with anticipation that that will take care of the squeaking issue.

   

  We hope that this will resolve her issues and by refunding her cost of repairs with us for this issue, we will consider this matter satisfied.

   

   

  Tim *******

  General Sales Manager

  Dir ************

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to ganley in brookpark Ohio to purchase a 2020 chevy traverse for $31,986 as advertised,and just as the deal was about to begin Michael informed that his manager has just raised the price to $34,341 they did not honor the price as listed in which I have a photo as proof. They changed the price instantly after I showed interest.

  Business response

  09/13/2022

  Price changes are a normal and common occurrence in the life cycle of a trade-in at an auto dealership.  The vehicle goes online as soon as we close the deal and the price can be adjusted the next day due to reconditioning cost estimate increasing, unforeseen check engine lights, drivability issues, cold start issue that were undetected or any number of other recondition cost.  The timing of the price change and the presents of the customer in the dealership is a coincidence and not an attempt to raise the price for a select customer who has interest in purchasing.

  
  In this case, the vehicle was taken in at our main dealership location on Brookpark Rd and the customer was at our satellite used car operation (****** Auto Sales) that is located about a half mile up the street on the corner of ********* Rd and ****** St.  The Traverse was off the property in a customer’s possession at the time, the price was increase in response to the reconditioning estimate changing and additional research done on the market value done during the 1st day that it went online, for sale. 
  Attached is the vehicle log showing the time line of price changes for this vehicle.  The sales manager that was involved in taking the vehicle in is responsible for researching and adjusting the retail price.  In the case, the manager adjusting the price was located at the main store while the customer interested in purchasing was at the satellite store, neither party knowing that there was mutual interest or activity on the same vehicle.

  
  We have made several attempt to contact the customer regarding this issue, to offer flexibility on pricing if they are interested but without success and the customer has opted out of texting and emailing so we are honoring their request of no contact.

  Customer response

  09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  I stopped at the satellite location by mistake. This is not where I was looking to do busies.the salesman at the satellite location insisted on going to the main location to get the car. I had to tell the salesperson several times that I would just drive down to the main location myself.as soon as I let the salesperson I was interested in the traverse, he did everything he could for some reason to try and not allow me to drive to the main location myself to inquire about the traverse.once at the main location, the salesman , which insisted for some reason to be there when I was to inquire about the traverse was quick to disappear off into the back to talk to the sales manager. It was then he informed me that the price had mysteriously been raised on the traverse. I do feel that maybe because I didn’t have a suit and tie on that maybe they thought I couldn’t afford the vehicle and didn’t want to be bothered with the time it would take to look, or it was possibly a bad sales tactic to get me to pay more.I should have been sold the vehicle at the price it was when I arrived regardless and this is the reason I believe the bbb needed to be contacted. This is a shady business practice and people should be informed that this has happened at ganley brookpark before considering driving an he away to buy a vehicle at a stated price. Ganleys  response is inaccurate, I stopped at the satellite location by mistake and simply asked the salesman if there was a bigger location somewhere. He was very pushy, he was told several times I would go down to the main location myself, he for some reason insisted he go get the car or go to the main location with me. Ganley is now interested in adjusting the price because they were called out on there shady tactic. This is why I have opted out from any contact from ganley.I will not do business with ganley ever again and I will let as many people as I possibly can know about this. I have since purchased a vehicle and no longer want the traverse. I just want people to know about ganley brookparks a shady tactics so they don’t get ripped off by these guys jacking the price up at the last second. This is wrong, it’s bad business and it shouldn’t happen to honest people who need a vehicle. At this point, I’m not looking out for myself, I’m looking out for everyone that sets foot in ganley brookpark so this doesn’t happen to them.
  Regards,
  
  *** ****
  
  
  
  
   

  Business response

  09/15/2022

  Upon hearing of the customers issue (BBB complaint) we immediately attempted to reach out to him to offer a resolution that would satisfy him but he never answered and choose to opt out of any further communication so we have honored that request.

  This customer is not asking for a resolution and has made his purchase of a new or used vehicle.  We apologize for the situation that lead to the consumers perception that the price was raised when he showed interest but the reality is it was coincidental.  

  As we stated in our original response, the timing of the price change and the presents of the customer in the dealership was a coincidence and not an attempt to raise the price for a select customer who has interest in purchasing. 
  

  Pricing of the used car inventory is fluid and a dealership has to be aware of market changes, gas prices, interest rates and supply and demand of the individual models on a daily basis and react accordingly.  The vehicle in question was automatically saved by computer software that communicated with the dealership operating system. When the deal is booked and finalized in our business office the appraised price of the trade automatically goes online not only on our website but on several third party websites that we use.  That saved price was well below the current market value and as part of our normal daily processes, all trades from the previous days business were evaluated and re-priced accordingly, including this one.  This vehicle was on the internet for the first time at 9:35am that morning and the price was adjusted that afternoon after a used vehicle inspection report and market review was conducted.  

   

   

  Customer response

  09/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  May I suggest to the business (Ganley Brookpark), regardless of whatever methods you use, you honor a price as it is when a customer arrives.Whether coincidental or not, the price the vehicle was when I arrived is what you should have sold the vehicle for and that should be the same for every customer that walks through your door.Whatever a vehicle is priced at on your website, you can surly sell the vehicle for that price and turn a profit. What you did to me is wrong and should never have happened.next time a customer walks through your door.. don’t judge a book by it’s cover, I could have bought any car on that lot. I wasn’t wearing a suit and tie, but I shouldn’t have to in order to be treated properly.All responses from this business we’re nothing but excuses to cover up the best they could that they bumped up the price to try to get me to pay a bit more. Didn’t work this time! Every now and then people will call you out on what your doing and I hope more people do in the future, and ultimately maybe you’ll start being more honest and respectable to customers in situations as this one and honor the prices you post on your website.
  Regards,
  
  *** ****
  
  
  

• Initial Complaint

  03/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 3/18/2022 I was at the dealer to service my new camaro. It is a 2019 but I bought it new of March 2020. I buy one every 2 years from them with no problems till this year. They didn't have the one I want on the lot so told me they could order it! So I sold my car and placed an order for a new one. They did not return my phone call and text today. So today I called General Motors and they stated to me that THEY QUITE taking orders for 2022 the first week of March. Ganley wanted money down for the order so i gave them a check for $500 and stated I would not give them more until the car was delivered. I have an additional $8000 IN CASH THEY WANTED! We would finance the car with $8000 down I have the paperwork. The issue is the took my check knowing the car order could not be placed. I will go there tomorrow for my check. How can they as a business take my money knowing the order could not be placed! Also my CAR with almost no mileage and is showroom looks is gone now I AM OUT OF MY CAR! Something needs to be done about these actions or I will take it into my own hands! This is so wrong I do not know what to say!

  Customer response

  04/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Mr. ***** called and left a message for BBB employee (ka) stating the complaint has been resolved and to close the matter.
  
  Regards,
  
  **** *****
  
  

  
  

• Initial Complaint

  10/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Too whom it May concern My Wife & I purchased a Brand New 2021 Chevrolet Silverado 1500 on 01 /20/21 from Ganley Chevrolet Inc . Around June had a check engine light come on was told by Chevrolet service department if light flashes bring it in. The light went off the following day called dealership service department was told if it happens again to bring vehicle in. On or about 10/12/21 check engine light came on again & was flashing took vehicle in that day was told issues where related to a Lift & Tech reset code also had our first Oil change & Tire rotation. Well on 10/18/21 we where driving & All of a sudden we heard a loud banging noise from engine area & Truck was shaking Bad & Losing Power. Took straight to Ganley Chevrolet Inc service department was told we had a catastrophic engine failure & Lifters went bad & probably had a bent pushrod & Could be worse until Tech does work. Was also told by a Tech this is a ongoing issue with the 5.3 & 6.2 engines. Reminded them our Truck has 7000 miles & Was told not sure when they can get parts also was told the parts they will replace are the same defective Parts that keep doing this since 2019 . Chevrolet has known about this since 2019 & There is No Fix they will replace parts with defective Parts & The same issue will happen again. Spoke with Corprate & asked them to buy Truck plus our 3000.00 Down & Last 10 monthly payments including 2000.00 in accessories. Please help this is a 56000.00 dollar Truck. Its all over Internet about the Defective 5.3 and 6.2 engines with same issues on Brand New 2021 Chevrolet Silverados & All GM engines & Chevrolet is hiding the fact they have No Fix except putting in same defective Parts not too mention several ASE certified mechanics state after lifters fail & pushrods bend fine metal shavings enter engine so later on consumers will need a whole New engine & God forbid if they have No Warranty! 

  Business response

  11/01/2021

  Ganley Chevrolet is the selling and servicing dealer for this Silverado and is authorized by the manufacturer to repair the vehicle during the warranty period, per the guidelines established by General Motors.  Attached is an explanation of the directive from the factory to the dealer in the event a lifter bank failure occurs and possible bent push rod, the factory bulletin explaining the issue and fix, along with the service records of the work done to the truck.

  The request for a buy back of the Silverado after this warrantied repair is a decision made at the factory level and the consumer notes that they have already contacted General Motors.  They would have received a file number for their case and the process would have been started to hear their request. 

  Ganley Chevrolet does not have the authority to authorize a buy back a vehicle but can only offer to trade the consumer out of it and into a new Chevy.  We worked out a trade with this consumer the same day they brought it in for service but the payment that they qualified for was higher then they wanted to spend so they passed on the trade option.

  Ganley Chevrolet would be open to trading the customer out of the truck at any time now or in the future if the consumer chooses that route.  

   

  Tim M******

  General Sales Manager

  Ganley Chevrolet

  ************ ***********************

  Business response

  11/02/2021

  The customer's request for a buy back and/or compensation for past payments is a request that is above the dealer level and needs to be addressed with General Motors.  

  To review, Ganley Chevrolet can offer a trade in on a new truck.  The customer's truck was appraised with consideration of all modification that were done to it.  When buying and selling a customized truck, the potential buyer for it shrinks in part due to the modification.   A large percentage of buyers do not want a louder exhaust, 4" lift and large mudder tire, so we have to consider that in estimating the market value of the truck.  Even with this consideration, we appraised the truck for a higher market value then if it were equipped with the original equipment. The lesser vehicle mention is a factory package call a Trailboss which has a universal appeal and is our hottest seller in the past 2 years.  Unfortunately we cannot control the bank approvals, factory incentives and compensation for past payments.  

  We want to assist in resolving any issues the customer has with his current truck and will re-look at the possibilities of trading them out of their truck with agreeable terms and conditions.  

  We will reach out the customer with our findings as soon as possible.

   

  Customer response

  11/02/2021

  The Truck I own was Bought from the Dealership with the 4 inch lift and Larger rims and tires and dual Exhaust thats why we Bought it . The after market parts Fender flares, hood light deflector, Bed Liner   where installed by the dealership . If I wanted a Plain Jane Chevy Truck I would've Never Bought a Chevy and stayed with Ford. Not too mention The Truck they are offering has the same 5.3 defective Parts installed it would only be a matter of time that the Engine on it will have the same issues and Chevy Knows it !!! The Lift kit with everything was 8000.00 according too the Paperwork I have from Dealership.Also the Dealers so called number 1 selling Truck he offered the 2021 chevy Trail Boss comes with a 2 inch lift kit but states my Trucks worth less resale value because of lift kit ??? Did Dealership mention how bad they wanted my Truck as is and when I asked for all my parts they were reluctant too do it . the point being made this is Chevys Defective engine design and they don't have parts and even after so called fix the 5.3 and 6.2 engines are prone too have same issue again . I would Like them too exchange my truck out with a New 2021 Chevy 1500 I want all of my parts including lift kit , tires, rims, and Exhaust system installed on New Truck and @ my current GM Rate of 1.9 % minus my 3000.00 down payment and 10 month payments why would a customer that buys a Brande New truck from them have major engine problems after 10 months have too spend anything too replace there Truck . Ive spoke with GM corporate they are also working on this matter.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩