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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car to Village Auto Repair in ********** on 5/31/22 to have a rear wheel bearing replaced that was going bad. When I picked up my car, the noise that it had been making was gone, so I didn’t do any additional inspection of their work at that time. A couple of days later, I was checking the air pressure in my tires and discovered that all four of the center wheel caps with the Ford logo had been damaged. They were not damaged in any way prior to Village Auto Repair’s service. On 6/7/22, I took my car back to show the manager, Jeff, what had happened. He was very apologetic but was without explanation. He agreed to replace all four of the wheel caps at no charge. On 7/5/22, after not hearing anything further from Village Auto Repair, I checked with Beau Townsend Ford to see if they had the parts in stock. They did. Two weeks later, on 7/19/22, after still not hearing anything from Village Auto Repair, I went to Beau Townsend Ford and bought the new center wheel caps myself.Business response
08/04/2022
Village auto repair removed one wheel and replaced a hub bearing. If that one wheels center cap had been damaged, I might consider that damage had possibly occurred from the handling of that wheel. Village auto repair did not remove any of the other wheels. Mr. ****** came into the office a week later, he was loud, very rude and accusatory. I would like for Mr. ****** to check his repair records and see who / when all four wheels / center caps would have been removed, possibly for tire replacement or tire balancing. Mr. ****** was a first-time customer, so it could not have been Village auto repair. I sincerely wish Mr. ****** the best of luck finding a competent and reliable repair facility.
Customer response
08/04/2022
Complaint: ********
I am rejecting this response because:
I stand by my original complaint.
Sincerely,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.