![](https://m.bbb.org/prod/ProfileImages/2023/b5498f39-398a-424d-b892-cf454cbcf2cc.png?tx=w_150)
ComplaintsforUnited Property Maintenance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had both our front and rear decks done. Paid over $8000. They looked nice at first but quickly started warping and my family started telling me that if the lumber had be treated that should not be happening, the railings need support posts and the steps were all different heights I called and the owner came back out and said he could fix it but then never did. Now we’re trying to move and had inspections done… Nothing about these decks are to code. The report I received says “Uneven and excessive step heights” “handrails being supported by spindles” “spacing between the spindles is greater than 4inches” “the deck is attached to the house at a cantilevered section. The cantilevered section is not designed to support the weight of the deck causing the band board along the house has been pulling loose” I have called, left messages, and sent the inspection notes to the owner and still haven’t heard back. I don’t usually leave reviews especially negative ones but wanted to warn people because the reason I chose to go with them is all the good reviews they have.Business response
11/26/2022
The office was closed when the customer was trying to reach us we have contacted the customer and will help any way we canCustomer response
11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new owners have UPM contact information and UPM has agreed to help the new owners when they make contact.
Sincerely,
****** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.