Business ProfileforHeart of Ohio HVAC, Plumbing & Electric, LLC.

We hired Ber’s HVAC to do rough-in plumbing and a shower install for a new Master Bathroom project in our home. Ber’s had been our HVAC provider for over ten years and had installed a new furnace system the year before. We had always been pleased with their workmanship, professionalism, price and integrity. We had every reason to expect the same quality from their plumbing services, but this did not turn out to be the case. The plumbing project had a series of delays and miscommunications that we believe both sides worked to resolve. However, eventually the issues became unreasonable when we discovered that the shower pan had not been installed properly and creaked when walked upon. We asked Ber’s to pay for and install a new shower and issue a partial refund of our money in the amount of $1500.00 for inconvenience and disruption. The total amount requested was $2100.00. Ber’s made a verbal agreement to this request, but later refused to honor their agreement. I oversaw the second shower install and made sure that they followed manufacturer techniques. However, we later discovered that the shower faucet leaked and would wake up in the night with large discharges of water. In having this issue investigated by a new plumbing company, we were told that the faucet had not been properly secured and was loose in the wall. This repair involves drywall removal and replacement to correct. We are now also faced with a technical issue that compromises the integrity of the shower: Drain fixtures are to be sealed with silicone, not plumber’s putty, as plumber’s putty can cause cracking in fiberglass and acrylic showers. We have the original shower that shows the use of plumber’s putty and the incorrect seating of the shower causing it to creak. As the integrity and longevity of the shower unit is compromised, this is no longer a complaint regarding time or inconvenience. We are asking that our original payment be refunded.