ComplaintsforR. Taylor Insurance Agency, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
R Taylor insurance failed to turn in my sr-22 form into the state which in turn caused me to lose my insurance an license an car. I would like refunded all my money I paid for insurance an my license given back to me for their failure to send in paperwork that is required by law on their side to send in or else they'll lose their license an or company for insurance from what I was told. Basically they're lying to a bigger company to get what they want while having people lose things.Business response
09/20/2022
This memo is in response to Mr. ***** ******** complaint that an SR22 filing (proof of insurance filed with the state) was not made, which “caused him to lose his insurance, license and car”.
Below are the facts that are in our records and we will be glad to provide these documents for Mr. ****** if he contacts us.
On 11/1/2021, our agency wrote a policy for Mr. ****** through Progressive. An SR22 filing was made to the state by Progressive.
The agency does not file the SR22, but when it is requested on the application, it is then filed by the company. The SR22 filing was listed on his policy and all subsequent endorsements for the entire time the policy was in force.
On 2/3/2022, Mr. ****** called the office to advise that he would not be able to make his payment. The EFT payment attempt made by Progressive was returned as non-sufficient funds and a pending cancellation notice was issued by Progressive with an effective date of 2/18/2022.
On 2/7/2022, the agency left a voice mail for Mr. ****** advising of the pending cancellation of the policy effective 2/18/22.
On 2/11/2022, the agency sent an email to Mr. ****** once again advising of the pending cancellation effective 2/18/22.
On 2/17/2022, the agency again left a voice mail for Mr. ****** with the amount due to prevent cancellation effective 2/18/22.
On 2/18/2022, the policy was cancelled by Progressive for non-payment of premium. At that time, since there was an SR 22 filing, and Progressive no longer provided insurance coverage, they notified the state of the policy cancellation.
On 2/22/2022, the agency spoke with Mr. ****** advising the policy had cancelled effective 2/18/22 and providing the amount due that would be required for reinstatement with a signed statement of no loss. Mr. ****** said he would try to come in to pay later in the week. He never made payment to reinstate the policy, therefore, the policy remained cancelled with no coverage in force.
An SR22 filing is proof of insurance provided to the state by the insurance company – at the same time, if the policy cancels, the state is also notified when the policy cancels. Our agency did nothing wrong as all filings were made as requested, but the policy cancelled due to non-payment of premium on the part of Mr. ******. This non-payment of premium on the part of Mr. ****** resulted in the cancellation of the policy and any subsequent action by the company and state. There will be no refund of premiums paid to Mr. ****** for the coverage provided during the policy period of 11/1/2021 through 2/18/2022.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.