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ComplaintsforAllison Carole Properties Inc
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a storage unit #*** in May 2023 from ******* Properties...July 31 2023, I vacated that storage unit . followed procedure to Vacate Unit. Lease said nothing of returning lock and keys .. On July 28 2023 I asked ******* Properties what should i do with the keys. I heard nothing back so the storage stayed locked after vacating, and keys put in baggie with information on it and dropped in drop box. August 1st she e-mailed me to put keys and lock in drop box that the maintence perfer it. but i had already vacated the unit. ******* text me again saying August rent $136.75 was due by the 20th.at 5pm.When I called her i told her I vacated the unit July 31st. she said they could not find the keys they were not in drop box.... and if the unit was locked i owe money for that unit. they do have security camers Also There was witness to putting the key in drop box . I told ******* properties I was not paying August rent I vacated in July. And i feel they lost the the keys and when they find them i would be glad to take off the lock...she hung up the phone.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.