ComplaintsforCreative Stonecrafters
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I had Creative Stone Crafters install granite countertops in my kitchen. They look great but while the person was measuring prior to the installation he told me the granite countertops wouldn’t be as thick as the old countertops & asked if I wanted a higher backsplash (4”) so the back splash would line up to the place on the wall so you couldn’t see where the old backsplash came up to on the wall. I said yes. After my countertops were installed I noticed that the line on the wall from the old backsplash was very noticeable so I measured, it was only 3” tall backsplash & wasn’t 4” as promised. I also didn’t get the two sink grates that I paid for. I called the day after they were installed & emailed 5 times to both the gal in the office, Kristy & the man who did the measuring, Andrew. I got one response after my 1st email from Kristy saying she was sorry for not responding she was out of the office all week & she would look into it & get back to me. This has been since January 12th, it’s been over a month & have yet to hear anything back from either person. I want the correct size backsplash & my sink grates! Very disappointing that my calls/emails were never returned.Customer response
03/07/2022
Good morning,I wanted to let you know the that the company has resolved my problem. complaint number: ********Thank you so much for your help!******* **********
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.