ComplaintsforD & J Precision Machine, LLC

• Initial Complaint

  05/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I called the company about purchasing a 5.9 Cummins 12v long block. They convinced me to buy a 5.9 Cummins common rail long block that would be adapted to run the p-pump from the 12v. Everything went smooth until it came time to be refunded for the core. Per my invoice, I was charged $3,000 for a core, and was expecting that much back as that is what is on the invoice and discussed over the phone. They never once told me, after up selling me (they said they didn’t do 12v long blocks but that was a lie), that my block would be worth $1,500. They only sent me $1,500 stating “the 12v block isn’t the same value as the common rail block.” I can respect that, but this was never communicated to me via phone, email, and to be even more clear, the core return form on their website won’t even open. I had to pay $750 to ship the core back. Had I known this, I would have never sent the core back as I can sell for $2,500 all day in my home town. They refuse to acknowledge that their lack of communication is what landed us here as my mechanic can attest this was never discussed with him either. They take zero ownership in fixing the problem and make me take the full brunt of not knowing they were going to short me $1,500. They tried stating the core needed to be returned in 60 days but my mechanic communicated with them I detached my tricep from my elbow causing surgery/being one armed for 4 months. At this point everybody ignores my calls and refuses to man up and even have the discussion with me. The owner, Drew, never had a discussion with me either and just goes behind my back to communicate with my mechanic.

  Business response

  05/09/2023

  We have had multiple conversations with Nathan about this issue. You can see from the email chains that Nathan had 1000HP goals for his engine.  For that application we do not recommend a 12v block and head as they will fail.  This is why he was advised to use the newer Common rail engine platform. We ship every engine with a copy of the core return paperwork, core policy, install and break in procedures.  This is also available on our website on the following page.  *******************************************.  We had no communication about the core being delayed until it was ready for pickup in February. We also never received communication from the customer about the core not being for the same engine the customer purchased.  If we would have been asked this question we would have addressed this before it was shipped back.   Our Policy states All cores must be the same model as the original item that was purchased.   It also says that all cores must be returned within 60 days. If we allowed customers to send cores back at any time then we would be paying for core returns and spending money to buy cores that we do not need. This was also purchased by the installer not Nathan.  You can see this reflected on the invoice to the customer.  The installer was our customer and all communication needs to go through our actual customer not the end user.  It is the installer's responsibility to communicate core policies with the end user. The core check was sent to and cashed by the installer.  We can not control the fact that neither the installer nor the end user read our core policy.  We tried to help the customer as much as possible by refunding half the core refund so they were not out their shipping cost and the engine they sent back.  This still puts us at a loss on this job since we have already purchased another core to replace the one we sold the customer and we do not need to purchase any 12v engine cores.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a stage 1 cylinder head from D&j precision machine and they told me 2 weeks production time till it is sent to me, no problem i wait the time. Week 2 i call to make sure my head has shipped because i did not receive tracking info, i get told that they do not know that status on my head. They tell me they will call back. I receive no phone call that day so i call them the following they tell me someone went home with covid and the paperwork was miss placed. They said they would expedite it and ship it out. I asked if they could expedite the shipping as well because my truck has been sitting in a shop for a month with me having to pay a storage fee. They said they will try. They also tell me on a Wednesday that my product will be shipping by then end of the week or the beginning of next, not pleased but ok. Monday afternoon i call this time im not getting anyone to answer the phone finally they tell me someone went home with covid so its not ready to be shipped and paperwork was mixed up. At this point i am beyond frustrated and feel it is right for the company to cover my $300 in shipping out of the $4239.70 that i gave them. They said they will find out and call me right back. No phone call that day. I call the next day they tell me my head will be shipping in 3 days. Monday delivery is what I received a txt for delivery with no delivery “presidents day” why schedule it for that day then? I call Tuesday ask for my shipping money to be refunded they tell me there working on it and will get back to me later and my product will be delivered tomorrow. (Wednesday) product shows up and they are willing to give me $150 refund i said i want my full shipping amount. I talked to 2 people about this 3 different days and now they are only offering $30 i am not happy with this at all i am not one to complain but this is the worst experience i have ever had spending this kind of money.

  Business response

  02/28/2022

  Good Afternoon 

  This customer called us from the beginning threatening bad reviews if we did not pay $300.  We had issues with employees off due to Covid delaying his order.  We expressed this with the customer on more than one occasion.   Since the customer was complaining about paying for shipping we reached out to the shipper for address his complaint.  He did not pay for guaranteed delivery time and the shipper did deliver the product in a timely manner for the poor weather we had in the northeast.  The shipper said they would refund $30.  The customer did not accept this.    He would change his story from he was paying storage fees to "what if he was paying storage fees".  At this point it was apparent to us the customer was trying to use companies like the Better Business Bureau to con us out of $300.  He even said $300 was nothing to us.  

  I hope that a company like the Better Business Bureau takes every effort to protect companies from fraudulent customers trying to steal from small businesses in exchange for un warranted reviews. 

  We are unwilling to pay this customer to remove unwarranted reviews.  

  Customer response

  03/03/2022

  Better Business Bureau:
   ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.] 
  This company is lying so bad thats what they have been doing from the day i made a purchase. This company needs to have a babysitter because they cant answer the phone to the point where i call off of a different number and i get a response right away. All they do is avoid problems that they make and then lie and use covid as there excuse but the funny part about them saying people went home with covid is the fact that i was told it was “a mess up in paper work” because someone went home with covid. Time to step up and take actions for where you are wrong and put your customer service first. Im not asking for a full refund $300 is change compared to the amount of money this company has cost me over the last month of taking me for a ride in every way possible. They use the same excuse over and over and it makes sense the first time but after 2 weeks of saying it, the games need to end 
  Regards,
  
  **** *****

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