Business ProfileforSewing and Specialties by Karen

Worst experience I've ever had with alterations. She only did half the alterations we discussed and I paid for in full. She didn't hem the top layer of my wedding dress or shorten my veil as promised and I went in TWICE for those measurements with my shoes and family members in tow who witnessed the whole process. The day of my wedding I tripped on my dress constantly and had to carry it all night. The bustle was weak and useless. My dress and the dress bag smelled musty because of the poor conditions of her shop. When I called to talk to her about it she said she was busy and would call me back. After 3 days of calling I finally got her back on the phone. She berated me for asking for a refund and threatened me with her lawyer for making accusations. She denied everything. Once I told her I had proof (photos and measurements from purchasing) and would happily bring along my lawyer to settle this she offered to refund me less than half and I had to go pick it up in cash because she doesn't know how to refund on her credit card machine. All this after she told me she had been sick for the past few days but was still taking appointments. I'm appalled at the unprofessionalism and poor service. Don't chance it with your dress!