Customer ReviewsforCapital City Online Auctions, LLC

My 7 yr. journey with CCOA has been nothing short of incredible. Most impressive is their remarkable growth and their commitment to offering an extensive range of items at unbeatable prices. Every visit feels like a treasure hunt, and it's fascinating seeing how many items leave their premises daily. However, what truly sets CCOA apart is their exceptional customer service. The cashiers consistently greet you with a smile, making the checkout process seamless, even during peak hours. I've had the privilege of witnessing the managers efficiently handle over a hundred customers within a mere four-hour window. Their unwavering commitment to ensuring a smooth experience for everyone is nothing short of commendable. One aspect that deserves special mention is how composed and patient the entire CCOA team remains, especially when dealing with customers who may not have thoroughly read the item descriptions or who expect perfection in packaging. I've recommended CCOA to everyone within my circle, and I genuinely hope to see them continue to grow!. The savings I've experienced through bidding at CCOA have been substantial, and it's almost amusing when I hear about people celebrating a mere 25% off, knowing that with CCOA, I consistently pocket savings of at least 50% or more on every successful bid. It's important to note that some of the 1 & 2-star reviews might stem from those who perhaps didn't take the time to thoroughly read or fully grasp the auction rules before participating. It's imperative for every bidder to invest the effort in reviewing item descriptions and auction terms to ensure a positive outcome for all. I extend my heartfelt gratitude to the entire CCOA team for their relentless dedication to delivering fantastic deals and unmatched service to their valued customers.

Thank you for taking the time to share your remarkable 7-year journey with Capital City Online Auctions (CCOA). We are delighted to hear about your consistently positive experiences and your appreciation for the unique treasure hunt atmosphere we strive to provide.
Your kind words regarding our remarkable growth, extensive range of items, and unbeatable prices truly warm our hearts. We are committed to offering diverse and exciting inventory to ensure every visit is an adventure filled with fantastic deals.
We greatly appreciate your recognition of our exceptional customer service team. Our cashiers and managers take pride in creating a seamless and pleasant checkout experience, even during busy hours. We understand that patience and professionalism are key, especially when addressing various customer expectations.
Your recommendation to your circle of friends is the highest compliment we can receive, and we are grateful for your continued support.
You raise a valid point about the importance of reading item descriptions and auction terms thoroughly. We encourage all bidders to invest the effort in understanding the rules to ensure a positive outcome for themselves and others. Your insight is valuable in helping us maintain a smooth and enjoyable bidding experience for everyone.
Once again, thank you for your heartfelt gratitude, and we look forward to serving you for many more years to come. Your savings and satisfaction are our greatest rewards.

We went to your location to pick up item. It was an air conditioner in a sealed box and was described as new. We got outside of the doors where an employee watched us as we took the AC from the box. It was evident that the AC unit was damaged. We asked the guy at front to look at unit. He said we had to bring it back in and take it to the guy we got it from. We showed (J at pole 2)the damage to which he replies “we have a problem”. You took this out of building and we won’t refund. He did say he would talk to M. The young man at the door verified we just took it out the door to John but added…it is your discretion. M****** did not want to hear anything and said since it left the front door there was no refund. We did not argue but went back to get damaged AC. We are out $400.00. We never left the premises. The time from purchase to returning back inside was no more than 8 minutes.

Thank you for taking the time to leave your review regarding your recent transaction with us. We value your feedback and appreciate the opportunity to address your concerns.
We are sorry to hear that you were dissatisfied with your purchase and experienced challenges with our return policy. We understand your frustration, but we would like to clarify the terms and conditions that you agreed upon before the transaction took place. In our terms and conditions, it is explicitly stated on multiple occasions that once an item leaves our warehouse, refunds are not possible for any reason. Our aim is to maintain a fair and consistent policy for all our customers.
We take great care in outlining our policies to ensure transparency and clarity for our customers. We understand that circumstances may arise where a customer may wish to return a purchase outside of these terms and conditions, but adhering to our policies is essential to ensure fairness to all our customers.

I will be contacting Indiana auction committee asking for there auction permit to be pulled do not purchase from these scam artists

We appreciate your feedback, and we take all customer concerns seriously. However, we are unable to address the specific issue you've raised as no details have been provided.
Our commitment is to provide our customers with a transparent and satisfactory experience, and we take pride in upholding all relevant regulations and standards. If you have encountered any issues with our services, we would appreciate more information to help us better understand your concerns and work toward a resolution.
Please feel free to reach out to our customer service team with specific details about your experience. We are dedicated to addressing any issues promptly and ensuring that our customers have a positive experience with us.
We value your business and hope to have the opportunity to serve you better in the future.

Important note, We do not have a customer by this name, with this zip, or email.   No such customer in our database.  

Do what they say and check everything before you leave or ask to see an item before you bid. Purchased a desk chair that was actually parts of a rowing machine in a desk chair box. Also bid on and purchased a twin xl mattress advertised retail price of $669 but was in reality a regular twin that went for $329 on Amazon. Totally skews the bidding process. I have made other purchases though that were okay.

We understand that your recent experience did not align with our usual standards. It's essential to clarify our processes:
We identify and list each item based on the code found on the box or sticker affixed to it. Please note that our staff does not open or inspect these boxes, as stipulated in our terms and conditions.
We encourage our customers to inspect any "AS IS" item before placing a bid. Your satisfaction is our priority, and we want to ensure transparency in every transaction.
Regarding our refund policy:
If an item is labeled as "NEW," you can request a full refund before it departs from our warehouse.
For "AS IS" items, we acknowledge that they should, at the very least, match their provided description. While these items may vary in condition, our goal is to minimize "AS IS" listings whenever possible. If, however, an "AS IS" item significantly differs from the description, you can request a refund before leaving our warehouse.
Please note that refunds are not applicable to "AS IS" items if they exhibit issues such as damage, color discrepancies, missing pieces, or box condition. Our aim is to provide clear and consistent refund options to all our customers.
We are delighted to learn about your positive experiences with previous purchases. Our unwavering commitment is to ensure that every transaction meets your expectations, and we sincerely value your continued support. We recommend thoroughly reviewing our terms and conditions, and if you have any questions, our friendly staff is always available to assist you.

They bait and switch with the products they sell. They actually wrapped a cheap chair in several layers of colored plastic and sealed it in an intact box of what I thought I was buying. When I caught it in the parking lot and asked for the chair I purchased they threatened me. My impression is they deal in stolen items and actively try to rip off their customers.

Thank you for telling us about your recent experience with our auction services, and we appreciate your feedback. We take all customer concerns seriously and would like to address your comments using the terms and conditions that govern our auctions.
First and foremost, we would like to emphasize that our company adheres strictly to the terms and conditions outlined in our auctions, including those related to item descriptions and the condition of items sold. As stated in our terms, all items are sold "AS IS, WHERE IS," and we encourage bidders to inspect items in person during preview days to ensure they meet their expectations.
Regarding your specific concern about receiving a different item from what you expected, we would like to clarify that our auction company does not engage in any deceptive practices such as "bait and switch." As indicated in our terms, discrepancies or issues with items must be reported to our onsite staff at the pickup location before leaving the warehouse.
We take pride in our commitment to transparency, integrity, and compliance with the law, including Ohio Revised Code 4707.01, which defines our auction practices. We assure you that we do not deal in stolen items, nor do we actively try to rip off our customers. Our reputation is built on fair and honest business practices.
If you have any specific details or concerns related to your experience, we encourage you to contact our customer service team members on site at pickups and previews. We are dedicated to resolving any issues and addressing any misunderstandings.
Once again, we value your feedback as it helps us improve our services. We are committed to providing a positive and transparent auction experience for all of our customers.

Just be careful. This is some sleazy people pushing 99% junk and trust me, they give 0 F's, they just want you're hard earned cash. Good luck!

We appreciate your feedback and concerns regarding your recent purchases with us. We strive to provide a transparent and reliable auction experience to all our customers, and your comments have not gone unnoticed.
It's important to clarify that we offer a wide range of items, including overstocked goods, discontinued items, and items in various conditions, all clearly stated in our listings. We do our best to accurately describe these items to the best of our knowledge and provide ample opportunities for bidders to inspect items before leaving our premises.
Regarding the specific items you mentioned:
GE Profile™ Opal™ Nugget Ice Maker + Side Tank: This item was sold "as is," and its condition was outlined in the listing. We understand that such purchases may come with some level of risk, but they also offer significant savings of over $500 on this item.
EastPoint Multi-Game Table: We apologize for any damage to the table's top that you discovered after taking it home. We appreciate your understanding that certain parts may not be replaceable. We encourage all buyers to thoroughly inspect items at our premises before taking them away to avoid such situations. This was another over $500 savings.
NewAir Limited Edition Beverage Refrigerator and Cooler: We hope this item met your expectations as well as made you happy to have saved over 350.00
We take customer satisfaction seriously, and while we may not always be able to prevent issues from arising, we are committed to addressing concerns and improving our processes. We encourage buyers to reach out to us with any questions or issues they may encounter during the preview or upon pickup.

I purchased a mini fridge from auction #3372. I would say the guy's name but apparently I'm not allowed to here... but I'm sure you can figure it out if you look up the auction number. The refrigerator that was in the box was not the same refrigerator that was supposed to come in the Box. Also the refrigerator that I got does not work it has a bad compressor. It seems to me like they bought a new fridge put the old fridge back in a box and then sold it at auction . Very disappointed that these people are ripping people off. I tried reaching out to the person who sold it and have gotten no response. As I said seems like pretty bad business to be ripping people off especially right before Christmas.

We apologize for the inconvenience you've experienced with your purchase from auction #3372. We take such matters seriously and would like to address your concerns in accordance with the terms and conditions outlined in our auctions.
Refund Eligibility: Our terms state that only items marked as "NEW" are eligible for refunds, provided the inspection is conducted before the item leaves our premises. Unfortunately, once an item has left our facility, it becomes non-refundable, regardless of its listing status.
Item Descriptions: Items are listed based on their individual UPC or shipping labels, and we rely on the manifest provided by the shipper. We use stock photos provided by the manufacturer, which may not perfectly represent the actual item. We regret any discrepancies you may have encountered in this regard.
Preview and Inquiries: We strongly encourage buyers to attend our preview events or contact us before previews to clarify any questions regarding items. We do not open boxes to inspect items; therefore, it is the responsibility of bidders to thoroughly check items before leaving the warehouse.
Item Packaging: Please note that we do not package any items. Items arrive at our location in the same condition as when they were purchased. We are transparent in offering items that may be refunds from retail establishments, overstocked goods, discontinued items, and more.
We understand your disappointment and frustration, especially during the holiday season. While we cannot guarantee refunds for items that have left our premises or match specific sellers to auction numbers, we take your feedback seriously.
We appreciate your understanding of our terms and conditions and are committed to improving our processes to prevent such issues in the future. If you have any further concerns or need assistance, please do not hesitate to reach out to our customer support team.