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    ComplaintsforMarcum K9

    Dog Training
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    Complaint Details

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      Invoice #000263 My name is ****** ********, I had a consultation @3 p.m. 3/23 that I paid $50 to seal my spot. I initially tried to schedule a spot at 1pm then was told there was a scheduling error. Then I was told 3/23 at 3 instead and paid $50 for a consultation fee. I was then told on Saturday 3/19 also wasn’t going to work after paying my fee. I called back and explained that I had to trade shifts with my coworkers and ended up losing hours to make this day work. I was then told that they “ would see what they could do” nobody ever got back to me about what I was to do. We called 8 times, texted , left a voicemail and no reply. I am extremely disappointed about how unprofessional this place was. I would like a refund of my $50 since my consultation was not fulfilled. They have no since got back to me after requested a refund. It also says on their website that they provide free consultations but I was required to pay $50.

      Business response

      03/30/2022

      All monies have been refunded, and are on the way to the customer by mail in check form.

      Customer response

      03/31/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint. 

      Regards,

      ****** ********

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